VIP Partnerships Manager; EMEA

Position: VIP Partnerships Manager (EMEA)
Location: Greater London

VIP Partnerships Manager (EMEA) page is loaded## VIP Partnerships Manager (EMEA) locations:
London, United Kingdom time type:
Full time posted on:
Posted Todayjob requisition :
JR-85513

Job Summary:

JOB DESCRIPTION – VIP PARTNERSHIPS MANAGER

Location:

London (hybrid)
Division:
Ticketmaster Music Contract

Terms:

Full Time, permanent
** THE TEAM
** We’re fans who help fans everywhere get into the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time.

And we think that’s amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
** THE JOB
** The
** VIP Partnerships
** Manager plays a critical role in the tactical management and execution of the suite of premium offers and custom programs for Ticketmaster Music in the UK/IRL/EMEA. Once tour-based programs are approved by an artist, the VIP Partnerships Manager assesses the level of complexity of the tour and assembles the appropriate teams and resources to successfully launch, run and report on the tour-based programs, while ensuring operational excellence and client satisfaction.

The VIP Partnerships Manager acts as an advocate of the artist within Ticketmaster, representing their interests, making decisions on their behalf, and working within Ticketmaster to meet/exceed the established goals for the tour.  This role is also relied upon to be a valuable resource in assessing the viability and success of tour offerings, as well as to provide critical insight into the touring business as a whole.
** WHAT YOU WILL BE DOING
*** Drive overall client satisfaction by managing VIP programmes for high-value tours across UK/IRL/EMEA, ensuring flawless execution and alignment with strategic objectives. Act as the primary point of contact for day-to-day client needs from onboarding through settlement.
* Lead account management and oversight for VIP accounts, onboarding and educating clients on various Ticketmaster programs, tools, and processes.
* Lead ideation for tour-specific, customized ticketing & marketing campaigns that enable VIP providers to capture data and demand, sell more tickets, connect with more fans, merchandise their offers, optimize pricing, maximize revenue, understand their data, and prevent fraud and abuse.
* Oversees VIP positioning for high-demand onsales, ensuring clear information flow, proactive risk mitigation, and understands system capabilities and limitations.
* Work collaboratively with cross-functional groups, including, but not limited to, Artist & Promoter Relations, EMEA market representatives, finance, legal, marketing, event and marketplace operations, data teams, product, and engineering, to drive integrated solution VIP business goals and initiatives.
* Manage and motivate various cross-functional team members toward meeting client expectations regarding established tour objectives and desired outcomes.
* Audit and validate financial and sales data across tours and shows, ensuring accuracy in reporting, invoicing, and settlement. Implement checks and controls to maintain compliance and integrity.
* Champion process improvements and best practices to enhance efficiency, accuracy, and scalability across VIP operations & markets.
* Assist with administrative departmental functions such as monthly reporting, invoicing, contracts, and information gathering, as needed. Ensure correct, timely and accurate delivery of such reports.
** WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
*** Bachelor’s degree and proven years of music industry experience.
* Previous experience at a ticketing company, music label, management company or talent agency preferred.
* Self-starter, with a bias toward action and execution.
* Passion for music.
* Must be highly proficient in Excel, PowerPoint, Word and Outlook. Salesforce experience a plus.
* Strong…