Senior Strategic Account Manager - Maternity Cover

Ready for a challenge?

Then Just Eat  might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

Just Eat for Business is on a mission to transform how people experience food  a Senior Strategic Account Manager, you will act as a trusted advisor to our most valuable restaurant partners, leveraging data-driven insights to unlock growth and deliver excellence.

In this high-impact role, you will lead with our values of lead, deliver, and care, managing a small team to drive scalable account management excellence. We are seeking a bold, creative solution-finder who thrives in fast-paced, customer-centric environments.

Location:

London (Hybrid: 3 days per week in the office)

Reporting to:
Account Management - Team Lead

This is a maternity cover role

What You'll Do

Drive Growth:
Own and grow a portfolio of high-value restaurant partners, acting as their primary long-term business advisor.

Strategize:
Develop tailored account plans to drive revenue, retention, and partner satisfaction.

Analyze & Optimize:
Use data-led insights to identify creative upsell opportunities and optimize partner performance.

Build Relationships:
Lead regular business reviews and performance check-ins to ensure partner success.

Mentor & Lead:
Manage and develop two Strategic Account Managers, providing coaching and feedback to help the team succeed.

Collaborate:
Act as the internal voice of our partners, working cross-functionally to improve tools and processes.

What You'll Bring

Experience:

Proven background in Strategic Account Management or Customer Success within a fast-paced environment.

Commercial Acumen:
Strong negotiation skills and comfort leading commercial discussions.

Analytical Mindset:
Proficiency in using data (e.g., Looker, CRM tools) to inform strategy and reporting.

Leadership:
Experience in people management or a strong desire to coach and develop others.

Adaptability: A proactive "self-starter" attitude with the ability to manage multiple priorities with high attention to detail.

Why Join Us?

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Impact:
Directly influence the growth of independent restaurants and caterers.

Culture: A fun, fast-paced environment that celebrates wins and helps one another succeed.

Growth: A focus on continuous learning and mentorship.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat  We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!

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