Account Manager

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA; we look for individuals willing to ask the big questions and experiment fearlessly—those who embrace change not as a challenge, but as an opportunity.

The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future—you’re an agent of positive change, joining a global community on a mission to make an impact.

As an Account Manager on the Mission Driven – EMEA team, you will own a portfolio of existing customers as well as be required to source new accounts and opportunities. You will deepen relationships with key stakeholders, ensure successful renewals, and identify opportunities to grow ARR by positioning additional Diligent solutions. This is a quota‑carrying role with clear expectations around net new revenue achievement, net revenue retention, and expansion bookings.

• Own a defined book of business of Mission Driven customers (nonprofit, education, and related organizations) across EMEA.
• Develop and execute account plans that map key stakeholders, current footprint, use cases, and clear expansion opportunities.
• Lead expansion sales cycles within your accounts (discovery, value mapping, solution positioning, proposals, negotiation, and close).
• Conduct regular business reviews that connect Diligent solutions to customer outcomes (efficiency, transparency, governance, risk mitigation).
• Partner closely with Customer Success, Solutions Engineering, Product Marketing, and Partnerships to support adoption and customer value.
• Maintain accurate forecasts, pipeline, and activity in Salesforce; follow Diligent’s standard sales processes and methodologies.
• Represent the voice of the customer internally, sharing feedback and insights to influence roadmap, packaging, and go‑to‑market initiatives.

• 2+ years experience in a quota‑carrying account management or new business sales role, ideally in B2B SaaS.
• Proven track record managing a book of existing customers with responsibility for renewals and upsell / cross‑sell.
• Strong consultative selling skills, including structured discovery, stakeholder mapping, and value‑based conversations.
• Ability to clearly articulate business outcomes, not just product features, to both operational and executive audiences.
• Solid territory and time management, with disciplined CRM hygiene and forecasting.
• Excellent communication and presentation skills (written and verbal), comfortable leading customer meetings and remote demos.
• Ability to thrive in a fast‑paced, high‑growth environment with cross‑functional collaboration.

• Experience working with mission‑driven or public sector organizations (nonprofits, associations, education, healthcare, municipal or state/local government).
• Familiarity with board management, governance, or adjacent solutions.
• Experience collaborating closely with Customer Success and Solutions Engineering in a post‑sale environment.

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be different both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington…