LOA - UKI - Senior Customer Supply Chain Manager - LUXE FTC to End

Overview

At L'Oréal, a Senior Customer Supply Chain Manager manages the collaborative relationship with our key strategic Omni-Retail accounts. This involves both the management of the day-to-day relationship from order through to delivery, whilst also taking on strategic projects to improve our ways of working and relationship with our customers.

You are the face of L'Oréal, but also the voice of the customer, ensuring we provide a service offering aligned to our customers’ needs. You are passionate about product availability and will stop at nothing to ensure we have product on shelf, exactly when our consumers need it!

You’ll be joining the L’Oréal LUXE Customer Supply Chain Team, reporting to the Head of Customer Supply Chain.

A L'Oréal Senior Customer Supply Chain Manager’s Day is a whirlwind of activity. Your role sits at the heart of L'Oréal, bridging the gap between the planning teams (launch, supply, demand), commercial squads and wider functions. You’ll need to be able to network and work effectively with many stakeholders at all levels of the organisation.

Your role is anything but ordinary. Imagine starting your day in a strategic roadmap review with one of your biggest customers. It’s your chance to check in on joint KPI performance, such as service rate, order fulfilment, on shelf availability (OSA) and online availability (OLA). You’re challenged on makeup and skincare service rates, particularly across B & C class SKUS so you make a note to plan a deep dive with your team later that day.

You review key objectives around stock in trade and intake assumptions with a heavy focus on NPD performance planning across the next 3-6 months. You finish with a progress update on green business planning objectives.

Feeling energised you spend the rest of your morning debriefing with the Head of Customer Supply Chain and Supply Chain Director, discussing possible areas for improvement.

Early afternoon, you have a planned call with the operations team based in our distribution centre, you discuss any operational challenges and carrier performance.

By mid-afternoon, you check in with your team, supporting where necessary across a wide variety of order to delivery queries. You help to prioritise workload. You brief the team to deep dive into service rate on B & C class SKUs from earlier that day.

It's a fast-paced, challenging, and rewarding role that sits at the heart of L'Oréal's commitment to beauty and customer satisfaction.

• You have experience of developing and managing relationships, with a past record of engaging and influencing internal and external stakeholders.
• You demonstrate strong leadership skills and the ability to drive a successful team.
• You have expert supply chain knowledge / experience including excellent understanding of key supply chain functions including customer requirements, physical distribution, cost to serve and stock in trade.
• You have customer facing experience, with the ability to engage and influence our customers towards the execution of best practice, whilst building a collaborative customer relationship.
• You have project management experience: excellent organization and prioritization skills – able to work effectively to deadlines. With authority to lead change and engage stakeholders at all levels of the business.
• You have problem solving skills:
  Able to solve problems effectively and look for alternative solutions when challenged, whilst able to communicate new methods to others.
• You have excellent communication skills and can effectively communicate with stakeholders at all levels, communicating challenges and successes both internally and externally.

Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.

Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, Cera Ve, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental…