Senior Change Lead - Operations Platform

Overview

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Operations Platform team is a central team within Investment Transformation and Technology, reporting to the Investment COO with a global remit. The team provides support to the other Operations Teams in the M&G Plc Business and works with teams across M&G to implement change. The team aims to enable business growth, support business as usual, unlock operational efficiency, drive improvements to both client and colleague experience and drive platform modernisation and simplification.

The Senior Change Lead is a critical role within the Investment Platform. The role holder will be technology partner to one or more business areas. Depending on the requirements, the role holder may identify business requirements, propose solutions (either process or technology solutions), make changes to Aladdin directly, lead development through our engineering squads (non-Aladdin demand) or other third parties.

The individual will be required to:

• Understand business requirements and propose solutions to those requirements, focussing on utilisation of Aladdin where possible
• Work in partnership with technology teams, both onshore and offshore, to deliver functionality that is not available in the core platform
• Identify improvements that address efficiency and scalability, or reduction of risk
• Develop a close working relationship with Operations business stakeholders, providing regular updates on progress
• Manage and maintain change backlogs ensuring priorities and critical requirements are highlighted
• Work at both a higher level, managing and co-ordinating the delivery of initiatives, or work in the detail to define and document requirements, process, etc, as required.
• Own all Aladdin related incidents through to successful resolution
• Be the escalation point to BRS where technical or Aladdin specific assistance is required.

Key Responsibilities Required

The successful candidate will be responsible for:

Aladdin

• Provide support for all Operations related Aladdin Change requests and BAU escalations
• Driving Aladdin adoption across the Operations teams, by providing training on Aladdin and the end to end workflows
• Be a Subject Matter (SME) expert for the Investment teams.

Business Analysis

• Develop a close working relationship with Operations business stakeholders in order to determine functionality gaps and enhancement requirements
• Recommend solutions beyond current environments
• Provide input into strategic product selection and target operating model definition
• Help users define user acceptance testing criteria and assist the user testing process

Process and Workflow

• Promote best practice and global consistency
• Highlight impacts, priorities and critical requirements to the business and clients
• Identify impactful changes
• Deliver against the strategic, annual and quarterly plan, and ensuring demand is prioritised to meet business objectives

Incident/Problem Management

• Manage and maintain incidents, enhancements, issues and risks log via Jira
• To identify risks, issues and weaknesses
• To identify key timings, dependencies, interfaces and human/technology interactions
• Take initiative and develop creative solutions for solving problems
• Analyse and summarize findings across all regions where applicable

Embedding and adoption

• Working closely with customers to ensure that new systems and process are embedded effectively
• Work with customers to ensure efficient and scalable use of UDAs

Support

• Assist in the definition of new business requirements and the design of new processes. To aide in the delivery of incremental change to the global Operations team
• To maintain relations with the Operations teams and act as a conduit relaying their requirements and feeding them into Black Rock Solutions / Investment Operations Change
• Be part of the overall Investment Platform community within Investment Operations.

Experience and Skills

• Strong knowledge of the relevant systems, data and operations processes within an Asset Management or similar organisation – Aladdin is a must
• Experience as a change leader within Asset Management or similar organisation
• Experience working in an asset management or similar organisation, with strong knowledge of the end to end investment process (knowledge of Operations would be…