Associate Customer Success Manager; Graduate

Associate Customer Success Manager (Graduate)

London, England, United Kingdom

Join TRG Screen:
Building World-Class Teams. One Expert at a Time.

Are you ready to be part of a dynamic team at the forefront of subscription spend management innovation?

At TRG Screen, we're not just redefining how organizations manage their subscription expenses – we're shaping the future of the industry. With cutting-edge solutions and a commitment to excellence, we empower businesses around the globe to optimize their subscription investments and drive sustainable growth.

Join us in our mission to revolutionize subscription management and make a meaningful impact on the way businesses access and utilize critical information. At TRG Screen, your talent and ambition will find a home, where opportunities for growth and advancement abound.

About TRG Screen

TRG Screen is the leading provider of market data and subscription management technology and automation solutions, tailored to the unique needs of financial institutions and legal firms. Our integrated suite of solutions includes market data and subscription spend management, usage management, compliance reporting, and comprehensive managed services, which hundreds of clients worldwide use to remove cumbersome and inaccurate manual processes and gain control over market data and subscription costs  more than 25 years, TRG Screen has enabled businesses who rely on market data to monitor and strategically manage spending and usage of data and information services, including market data, research, software licenses, consulting and other necessary corporate expenses.

TRG Screen solutions give decision makers full transparency into subscription spend and usage, enabling them to proactively manage subscription costs at scale, conduct more informed vendor negotiations, improve governance, and avoid unnecessary spending on these mission‑critical business services. TRG Screen is headquartered in New York City, with offices in Europe and Asia, as well as a 24x7 client support center in Bangalore, India.

TRG Screen is a portfolio company of Vista Equity Partners, one of the world’s largest and most respected private equity firms.

The Role

We are seeking an ambitious and commercially minded Associate Customer Success Manager, to join our London team. This is an excellent opportunity for a graduate or early-career professional looking to build a career in enterprise SaaS, financial technology, and client relationship management.

As an Associate Customer Success Manager, you will support a portfolio of enterprise customers, helping them maximize the value of the TRG Screen platform. Working closely with Sales, Technical Solutions, Professional Services, and Managed Services, you will contribute to delivering a seamless customer experience that drives adoption, satisfaction, retention, and long term growth.

You will develop a strong understanding of customer objectives and support the execution of structured success plans, helping track KPIs, monitor account health, and identify opportunities to strengthen engagement. You will also play an important role in capturing customer feedback and collaborating cross‑functionally to continuously enhance our products and services.

Our Customer Success team acts as a strategic partner and trusted advisor to global clients operating in complex, highly regulated markets. We pride ourselves on being proactive, collaborative, and client‑focused; supporting one another to ensure both customer and team success.

This role offers meaningful exposure to enterprise stakeholders, structured development within a high‑growth technology business, and a clear pathway for progression within Customer Success.

Responsibilities

• Support the management of a named portfolio of customer accounts under the guidance of senior Customer Success Managers.
• Assist in developing and maintaining customer success plans aligned to client objectives.
• Track account health metrics and identify potential risks or growth opportunities.
• Prepare materials and support regular customer check‑ins and Business Reviews.
• Partner cross‑functionally to resolve queries and ensure timely follow‑up.
• Translat…