Senior Product Manager

GoCardless is a global bank payment company. Over 100,000 businesses
, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.

GoCardless processes US $130bn+ of payments annually, across 30+ countries
; helping customers collect and send both recurring and one-off payments
, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks
, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds
, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we’re all about supporting you
! We’re committed to making our hiring process inclusive and accessible
. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role,
we encourage you to apply!

We believe world-class Product Management is crucial to the continued success of our product and company. As a result, we’ve created an environment that ensures our Product Managers have the opportunity to constantly learn, are empowered to take calculated risks, and contribute to developing best practices that other companies emulate. Our goal is to be widely regarded as one of the best Product Management organisations.

Our Product team is focused on three areas:

Shaping the future of the product: As a product-led organisation, having a clear and well thought through product strategy is critical to our business. Product Managers work together to create this strategy, and are empowered to bring it to life with their teams.

Prioritising which problems to solve and why: We take a data-led approach to figuring out what problems we should solve and with what priority. We give our Product Managers the space to pose the right questions and empower them to make great decisions.

Delivering to solve these problems: We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering and Design focus on how we get there. Product’s main role in execution is to guide teams to stay on track to deliver the optimal product impact.

You will be responsible for developing our Instant Bank Payments Product, our flagship set of features utilizing Open Banking technology to facilitate real-time payments. Instant Bank Payments (IBP) and Open Banking represent the future of GoCardless. Over time, we expect Open Banking to replace traditional payment methods like Direct Debit and cards, meaning you will play a critical role in defining the future of GoCardless.

In the near term, you will help develop our existing features and drive their commercial performance. This includes:

• Defining propositions and features based on a deep understanding of customer needs.
• Collaborating closely with commercial teams to position and sell new features in a dynamic and fast-paced environment, as well as support key deals.
• Working with both internal and external risk and regulatory teams to represent our and our customers’ interests, and influence the future development of the Open Banking ecosystem.

Instant Bank Payments have been a high-growth area for the company and are a key part of our company strategy. Open Banking has allowed GoCardless to solve new problems for our customers and expand our footprint into previously unserved customer segments. This also means high senior stakeholder engagement, making effective communication to various audiences a critical skill.

• Cutting-edge developments in the payments industry.
• A role that balances high customer and commercial exposure with deep product and technical responsibilities.
• Innovating and imagining new ways to solve customer problems.
• High-profile areas and the opportunity to present to a wide range of internal and external audiences.
• Working directly with customers, ranging from global big tech to sole traders, and helping them maximize new developments in…