Defence & Public Sector Director

About us

Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking an engineer just wasn’t an option.

And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.

Conventional home broadband doesn’t always work for them.

Wifinity is different. We offer the same benefits as traditional broadband, such as super‑fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

The Defence & Public Sector (D&PS) Director is a senior leadership role with responsibility for the overall performance of Wifinity’s D&PS business, except for new‑name and major deal new sales, where our sales team takes lead, working closely with the D&PS Director.

The purpose of this senior role includes:

This includes lead responsibility for the revenue (and so service) performance of Wifinity’s consumer business, working closely with our consumer proposition function and marketing.

As the most senior sector‑specific leader in our business they are fully empowered by the Wifinity Exec to lead collaboratively across our whole organisation to maximise the performance of their sector.

Provide decisive leadership of Wifinity’s Defence & Public Sector delivery function, ensuring all sector‑specific solutions and services are delivered on time, within budget, and to the required standards of quality and compliance. Champion a culture of accountability, continuous improvement, and operational discipline across project delivery teams.

Work in close partnership with Wifinity’s Network and Customer Operations teams to ensure that live services within the D&PS sector consistently meet or exceed performance, availability, and customer experience targets. Drive cross‑functional collaboration to identify and resolve service issues, anticipate emerging risks, and proactively enhance performance. Oversee end‑to‑end service assurance, ensuring that operational insights and customer feedback are captured, analysed, and converted into measurable improvements in service quality and reliability.

Act as the executive lead for all customer relationships within the Defence & Public Sector, serving as the primary senior point of contact and trusted advisor for key clients. Develop deep, strategic relationships that foster long‑term loyalty, commercial stability, and mutual value. Work with sector‑specific sales colleagues to drive account growth, ensuring that customer needs are clearly understood, future opportunities are identified early, and Wifinity’s capabilities are positioned effectively to expand revenue within existing accounts.

Work with sector‑specific sales colleagues and the Wifinity Exec, define and lead the strategic direction of Wifinity’s D&PS business, shaping the roadmap for commercial growth, service evolution, and market positioning. Collaborate with the Leadership Team to align sector strategy with…