Senior Product Consultant

Job Description

The Product Consultant provides support during client engagements and clear guidance on the effective use of VSBS Product and Solutions. It will require the need to partner with clients to understand and document requirements, bring clarity to the solution view, whilst leveraging understanding of product-specific processes, constraints, and strategic direction. Additionally, the Product Consultant will input experience obtained from client engagements to VSBS strategic planning, to help understand, maintain, and expand our solution business process flows and enhance the overall VSBS offering.

The Product Consultant will be associated with Underwriting, however, there will be a focus on delivering successful adoption by the client of the complete VSBS products they have purchased so a general understanding of other VSBS products will be required. This role will lead on client implementations and engagements, as well as proactively reviewing client's application usage and business process in BAU to ensure they are achieving optimum business benefit from the VSBS solution.

The role will be varied and challenging, focusing on the most complex engagements, including new client discovery and implementations, User Acceptance Testing, consultancy, and business configuration.

• Leading the analysis of client business processes, functions, and procedures to determine the most effective solutions to meet the needs of the client.
• Create, maintain, and continually evaluate the client's business process against the VSBS solutions and how they can be utilised to support their processes and key challenges
• Creates documentation including requirements, acceptance criteria, feature description, and process flows.
• Leading business process design and requirements gathering meetings.
• Support the implementation of business configuration changes using existing processes and tools
• Providing support to analysts within the Solution Group in building a joint understanding of the requirements across the other stakeholders and support them in establishing user stories and acceptance criteria based on business requirements.
• Assisting during the execution of user acceptance testing.
• Liaising with Product, Programme, Project, and Account Management around planning, escalations, and problem resolution.
• Support and mentor colleagues within the business.
• Deliver internal and external training.

• Able to influence, lead and deliver business analysis of client implementations
• Earn the trust and influence positive engagement from clients
• Create productive relationships across the VSBS teams - leveraging their client insight.
• The ability to constructively say 'no' to clients to maintain their focus on the successful delivery against the business requirements and in line with VSBS strategy.

• Guide client requirements and expectations within agreed timelines and VSBS strategy
• Identify and highlight scope deviation and support the appropriate change control process.

• Lead the way in following VSBS analysis processes, whilst identifying and building the case for ongoing improvements.

• Be a role model in terms of engagement, bringing together the right stakeholders and assets at the right time to maximum effect, benefit ting both VSBS and our clients.
• Work with the Solution Groups to provide input from client implementation experiences to influence and support strategic direction aligned with the needs of our clients.
• Support in pre-sales engagement where required.
• Potential line management of other Product Consultants, including setting objectives and supporting training plans.

Any other duties commensurate to the grade of the role.

This role is optimally suited to a candidate who has a deep understanding of VSBS and its products, with a passion for the customer experience. Alternatively, diverse and in-depth market knowledge, with similar programme/solution analysis experience gained in vendor/consultancy organisations.

The candidate needs to:

• Value and enjoy the diversity afforded by working across multiple products and multiple client projects in parallel.
• Be able to demonstrate successful delivery in a matrix organisation model.
• Bring commercial mindedness and a clear client focus to all aspects of their role. Delivering output successfully within budget.
• Be flexible in working and utilising agile or waterfall approaches.

• 8+ years' experience in Insurance, specifically the London Market, either at a carrier, vendor or consultancy.
• Experience working within the London Market, particularly within Underwriting or with a Policy Admin System (PAS), is required. Candidates who have worked as Underwriters or held senior roles in Underwriting Operations within London Market carriers, and who are seeking to transition…