Business Operations Associate; FTC

This is a hybrid role - we ask that you come in to the office once or twice per week.

In this role, you’ll have the opportunity to be deeply involved in the business operations and day-to-day workings of nPlan, and you’ll play an important role in our success.

You’ll be working with our Operations Lead and team, but your work will also connect you closely to our other departments:
Commercial, Customer Success, Growth, Product, Engineering, and Science. You’ll be working on practices that support us as we scale, and you’ll be motivated to ensure the business runs smoothly. In return, you’ll get an overview of everything that’s going on in the company, so it’s a real opportunity to learn and grow with us as we scale, and we’ll invest in your learning and development.

We’re highly ambitious, and we hope that you are too; you’re likely to be a fast learner, curious, and able to identify how and where improvements can be made.

In short - your work will touch on finance; business operations; sales operations and support; legal, IT and compliance; and a whole host of things we probably don’t know yet. We’ve put some more detail on each of these areas below.

• Commercial support: assist with commercial requests, internally and externally, helping the sales process to run smoothly. Deal with customer requests for procurement, payments and compliance. Run and manage updates to the CRM system, and document best practices.
• Business operations: draft, manage and monitor internal policies, procedures and practices. Proactively seek and suggest improvements to drive operational efficiency. We are a data-driven company, so there are a lot of ways that we can measure and monitor progress, from metrics to looking at how our platform’s performing - but it’s also critical to talk to and connect with people to truly understand how things are going.
• Finance: you’ll be working together with our external accountants and Operations Lead on payroll, invoicing, expenses and our financial model.
• Supplier relationships: maintain and develop new and existing third-party relationships, such as with accountants, infosec auditors, insurance vendors.
• Legal/compliance: ensure contracts are in place and up-to-date, store documentation securely, review and update internal guidelines. Ensure that corporate administration and governance is kept up-to-date. You’ll build out our database to ensure supplier contracts are in place and up-to-date, documentation is stored securely, and corporate administration and governance is kept up-to-date. You will support compliance with ISO 27001, SOC II type 2 and Cyber Essentials
• Project management: assist with the smooth project management of our internal, company-wide projects, such as delivery of our roadmap. You’ll be open to taking on ad-hoc and one-off projects, time permitting.
• …and a whole lot more. By nature, working in Operations means that no two days are likely to be the same. There are and will be plenty of opportunities to make the role your own and work on all kinds of one-off projects - both those we already have, and those that you (or others) may identify.

• Your underlying motivation is to support our business by developing and designing the best solution. You want to learn about how nPlan works inside out and you want to help and support us in achieving our ambitious targets.
• You’re organised, proactive, meticulous, and detail-oriented. You’re not phased by working on multiple projects at the same time.
• You’re a problem-solver and you’ll tell us if you notice a way in which we can improve. You have demonstrable experience in project management and process improvement, which has directly contributed to the success of a company/project.
• You’re ambitious, and you’re looking for a scale-up where your ambitions can be matched by our pace of growth. We want you to bring your ideas with you, observe and learn, and create and implement positive change.
• You're excited about the impact of what we're building: your energy, determination and drive inspire…