Customer Collaboration Manager

I am excited to be working with a fast-growing food business who are currently looking for a Customer Collaboration Manager to join their team in Central London.

In this role, you will work closely with the Supply Planning, Demand Planning & Sales Teams, alongside their 3PL storage & distribution partners.

This is an incredible opportunity to join a truly dynamic business that puts innovation at the core of everything they do. You will be part of plenty of projects where you can get involved and take on real ownership.  

Responsibilities

In this role you will…

Lead and manage a team, helping supply chain executives grow while keeping customer service and communication strong
Work closely with Supply & Demand teams to give customers great service and clear visibility of stock levels.
Track and report service performance, solve customer issues, manage specific requirements, and drive cost‑saving improvements
Oversee the full order-to-cash process, ensure accurate and timely deliveries, manage stock efficiently, improve processes, and maintain strong relationships with 3PL partners
Requirements

Over 3 years’ experience in Customer Demand Planning, Customer Relationship Management, and Customer Supply Chain roles with food & bev or FMCG
Strong knowledge of demand planning principles and hands‑on operational experience
Excellent organisational and communication skills, with proven experience collaborating with major retailers
Highly proficient in Excel and comfortable with technology; proactive and adaptable in fast‑moving environments
Skilled at identifying potential issues early, building strong stakeholder relationships, and remaining calm under pressure to meet deadlines and performance targets
If you’re a skilled planner with a background in working with retail customers, I’d love to hear from you. Feel free to apply directly or reach out at