Senior Operations Analyst

The Operations Analyst will be part of a small and important team that works with key stakeholders across Wholesale underwriting, Claims, IT, Change and Data to deliver a process improvement framework for strategic change and identify opportunities for incremental improvements within existing processes.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

The London Market division is comprised of three underwriting divisions (Marine & Energy, Specialty and Professional Financial Risks), as well as an award winning claims team, operations, and strategic business development. We have staff around the world with a significant presence in Asia and the US, in addition to the hub in the London.

London Market is going through a period of change, shifting from focusing on traditional processing activities to a 21st century operating model that will position the company for future scalable growth. Operations comprises four functions:
Underwriting Support Services, Governance & Delegated, Operations Excellence and Communications & Engagement.

Part of Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

• Support the Operations Director in delivery of London Market operations strategy
• Partner with London Market underwriting, claims and support teams to find opportunities for process improvement and automation
• Develop and maintain Operational Management Information reporting and KPIs in Power BI or similar application
• Support Operations with business issue analysis and resolution
• Conduct and support regular process review activities, updating documentation where necessary and communicating across teams.
• Support the delivery of international projects by coordinating London Market operational activities e.g. Operational resilience, BCP, Enterprise workflow
• Support new methodologies, tools, and technical developments (Automation, AI) which support process efficiency and effectiveness.

• Working experience in automation capabilities, including AI agents, Copilot or other emerging applications
• Experience in process optimization, with a focus on identifying improvement opportunities and delivering solutions
• Interest in data and reporting methodology including Power BI dashboards
• A strong ability to build relationships and communicate clearly to both technical and non-technical audiences, with the ability to influence a variety of stakeholders
• Experience or qualifications in Lean Six Sigma methodologies would be beneficial but not essential
• Delivery focused with a hands‑on approach, with high energy levels and self‑motivation
• Experience with or interest in Microsoft Power Apps (Power BI, Power Automate), Alteryx, or similar tools would be beneficial but not essential
• Experience with in Insurance, in particular the London Market, would be useful but not essential

• A great starting salary plus annual bonus & strong benefits package…
• Up to 16% company pension scheme,
• Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants)
• Income protection, Life assurance, electric car scheme, travel insurance
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem‑solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.

Choose ‘Apply Now’ to fill out our short application, so that we can find out more…