Operational Resilience Strategy Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Operational Resilience Strategy Manager – Who is Mastercard? We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. Technology at Mastercard:
What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable. And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.

Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what’s next.

The Operational Resilience team aims to protect Mastercard’s ability to operate in a world where disruption is no longer hypothetical but constant. In recent years, global outages have increased, impacting airlines, hospitals, financial institutions, and entire national grids. These events underscore a simple truth: in today’s hyperscaler‑dependent, always‑on digital economy, resilience is competitiveness. At Mastercard, Operational Resilience exists to ensure the continuity of our Critical Services by setting consistent, enterprise‑wide resilience requirements and partnering across products, technology, regions, and suppliers to drive compliance.

We identify and mitigate resilience pain points, strengthen end‑to‑end service reliability, and embed robust frameworks and governance so that even in moments of extreme stress, Mastercard continues to perform.

• Drive end‑to‑end delivery of complex, multi‑workstream resilience projects, establishing clear scope, structured plans, measurable milestones, and predictable execution across the organization.
• Partner with senior stakeholders to design, evaluate and advance resilience strategies, ensuring alignment with Mastercard’s Technology strategy.
• Play a coordinating role in developing, formulating and communicating resilience strategies and objectives; developing and implementing the strategy, roadmap, and business cases to drive and deliver one of Mastercard’s Strategic Objectives.
• Support and drive the use of leading practices to execute complex initiatives spanning different large teams, stakeholders and geographies.
• Observe market trends and evolutions and develop an understanding of how we evolve Mastercard’s resilience strategy.
• Coordinate closely with leaders to drive alignment and dependencies between different priorities.
• Engage with cross‑functional stakeholders to drive decisions and maintain shared ownership of outcomes.
• Cham…