Operations Service Assurance Manager, Charels River Development, Vice President

This job is with State Street, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

What we are looking for
This is a newly created, critical, Service Assurance role covering both Product and Projects. The role ensures that Products and Projects are fit for Production and all preparatory work has been completed to ensure a successful transition into Business-as-Usual. It collaborates with Engineering, Product, and Project teams to ensure this is the case. The role engages throughout the Product and Project lifecycle ensuring Operational needs are met, testing is effective and operability is assured.

It collaborates with operational teams to ensure detailed review and approvals including DBA, Support, Operations, On boarding, and Upgrade teams
This role manages a small team of analysts and PMO.
The role interacts with State Street governance and senior leadership.
The role will deliver
Provide end-to-end assurance of operational readiness
Track and monitor incoming Projects and Product Releases
Perform risk reviews on major global activities and apply appropriate governance
Feed production-incident insights into avoidance and improvement strategies
Drive best-practice evolution across operational processes
Integrate incident intelligence into Product development cycles
Produce reporting for senior and executive management
Conduct detailed SME reviews of products and projects
Recommend and support adjustments to Project structure or approach when required
Manage the Service Assurance process efficiently and on schedule
Maintain scorecards for assessed activities
Escalate risks when necessary
· Deliver monthly status reporting
Issue situational Red Notices to highlight elevated risks to executive leadership
Requirements
Bachelor's degree in technical fields such as Finance, Economics, Mathematical Finance, Computer Information Systems, or relevant field
Seven (7) years of overall work experience

Experience of Technical Project Management
Preference for Technical or hands-on Operational background
Understanding of risks of Product Build and Product implementation from a structural and a technical perspective
Skills & Key Activities
General
Management level thinking, demonstrates perceptive skills of situations, can see the larger picture of issues

Experience of OMS or Product development is advantageous
About State Street
What we do.  State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world.  From technology to product innovation we're making our mark on the financial services industry.  For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people.  We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.
Work, Live and Grow.  We make all efforts to create a great work environment.  Our benefits packages are competitive and comprehensive.  Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks.  You'll have access to flexible Work Program to help match your needs.  And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity, and Social Responsibility.  We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.  We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.  Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.  

You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and…