Director of Customer Success

Location:

Remote

Company:
Any Road (San Francisco HQ with Office in Athens, Greece)

Travel:
Up to 30%

Manages: 7 direct reports across Customer Growth functions

About Any Road (The Real Version)

Any Road is a fast-growing, VC-backed (Andreessen Horowitz, Blackrock, Marc Benioff) SaaS company building the leading platform for the experience economy - experiential marketing, brand homes, and loyalty-driven growth. Our customers include global brands across beverage alcohol, retail apparel, and consumer lifestyle, many of whom rely on Any Road to power their most important IRL experiences. We are not a slow-moving enterprise company.

We are a scrappy, execution-driven startup where leaders roll up their sleeves, spend time with customers, and directly influence outcomes. This role is for someone who wants ownership, accountability, and real impact.

• Own 120%+ Net Revenue Retention (NRR) across a defined portfolio
• Drive expansion through growth opportunities like brand and geographic expansion or increased adoption
• Lead renewals, pricing discussions, and long-term account growth strategy
• Drive organic growth from existing usage revenue by increasing adoption, increasing visitor counts, identifying opportunities for customers to grow their revenues

• Act as executive sponsor for strategic accounts. Personally lead:
  • On-site customer meetings
  • Quarterly Business Reviews (QBRs) and roadmap discussions
  • Expansion and renewal negotiations
• Build trusted relationships with senior leaders at global consumer brands

• Lead and coach 7 direct reports across:
  • Implementation
  • Customer Enablement
  • Account Directors / Account Managers
• Set clear expectations around performance, ownership, and growth outcomes
• Develop future leaders while maintaining a high bar for execution
• Attendance or participation in industry events, conferences, and trade shows as needed

• Work closely with Any Road’s executive team on strategic account expansion
• Partner with Product and Engineering to translate customer needs into roadmap
• Collaborate with leadership on forecasting and growth strategy
• Serve as a senior Any Road leader in Europe
• Help scale processes while maintaining flexibility and speed
• Travel up to 30% to customer sites, events, and meetings (Europe + occasional US)

• 8–12+ years in Customer Success, Account Management, or Growth within B2B SaaS
• Proven ownership of 120%+ NRR in a growth environment
• Experience leading multi-disciplinary teams
• Comfortable being customer-facing, commercial, and hands-on
• Strong executive presence with the ability to influence senior stakeholders

• Experience working with or selling into Beverage alcohol, Consumer brands / CPG and Retail apparel or lifestyle brands
• Experience in a venture-backed, fast-scaling SaaS company
• Familiarity with tech - CRM, payments, ecommerce, loyalty, or marketing automation
• French language skills (helpful but not required)