Enterprise Customer Success Manager

Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has offices in Boston, New York, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at  or connect with Postman on X via @get postman.

Our customer base is growing faster than ever! We’re looking for experienced Enterprise Customer Success Managers to help us scale our UK business.

As a Customer Success Manager at Postman, you will be the driving force behind post‑sale strategy and engagement across a portfolio of named Enterprise accounts. You’ll partner with your customers to co‑create Joint Success Plans that outline key objectives, milestones, and success criteria. In partnership with our Solutions Architecture and Customer Education teams, you’ll curate and deliver a series of high‑touch and one‑many enablement programs to help them solve critical problems, fast.

Periodically, you’ll engage key stakeholders to analyze the value they’re getting from our platform and to identify new opportunities.

This role is perfect for a tech‑savvy professional with a passion for Customer Success. Ideal candidates are strategic thinkers with proven track records of nurturing customer relationships, driving rapid adoption, expanding use cases, and delivering spectacular customer outcomes.

• Strategic Account Planning: Collaborate with customers to outline and execute Joint Success Plans; complete with clear objectives, milestones, owners, and success criteria. Partner with our Customer Education and Solution Architecture teams to deliver impactful workshops, consultations, and training sessions that help customers accelerate Time‑to‑Value.
• Proactive Portfolio Management: Regularly review customer data to identify emerging opportunities and risks. Engage with customers through regular check‑ins, encouraging continuous engagement and utilization of the platform to its fullest potential.
• Impact Reviews & Best Practice Consultation: Capture success metrics and engage key decision‑makers to communicate the value their organization is deriving from our platform. Develop and maintain product expertise, including best practices & overall industry trends. Help our customers identify and pursue new use cases to drive lasting success.
• Cross‑Functional
  
  Collaboration:
  
  Collaborate with our Sales organization to expand use cases & uncover opportunities. Work with our Renewals team to ensure on‑time contract renewals for annual customers. Equip our Product team with insights so they can reduce customer friction. Ensure our CRM is detailed and accurate.

• Experienced Professional: 8+ years of experience in Customer Success managing large enterprise customers, preferably for companies in the development tooling space. Track record of meeting and exceeding targets.
• Consulting Acumen: Strong consulting skills. Demonstrated capability to develop thoughtful account plans that align with both customer objectives and company goals. Proficient in engaging senior stakeholders to influence requirements, use cases, and strategy.
• Project Management
  
  Skills:
  
  Experience leading cross‑functional projects, demonstrating the ability to manage timelines, resources, and stakeholder expectations effectively.
• Communication Excellence: Outstanding verbal and written communication abilities, along with a knack for building strong relationships with customers and internal stakeholders. This includes the capacity to listen actively, empathize, and engage with diverse audiences.
• Problem Solving & Adaptability: Skilled at problem‑solving, decision‑making, and ability to navigate challenging situations professionally. Quick learner; comfortable in a fast‑paced, evolving environment. Open to experimenting with…