Immigration Consultant

Job Description Immigration Consultant

Contract: Full-time, permanent

Team: EA Coordination – Spain Team

Office

Location:

London or Sheffield

Immigration Consultants are responsible for providing immigration services to a range of clients across primarily, but not exclusively, European jurisdictions.

Day‑to‑day coaching and weekly reviews will be provided by Senior Consultants with managers and senior managers overseeing long‑term performance and training.

• Under moderate supervision, the consultant’s main responsibility is to manage cases in assigned countries for a specific portfolio of clients.
• Liaise with third‑party vendors (TPV) and clients to ensure cases are on track.
• Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager.
• Update stakeholders on milestones.
• Keep key clients up to date with developments in local immigration law/processes.
• Coordinate additional services with other internal teams (consular, documents etc.) where applicable.
• Exercise judgement in identifying and escalating matters to line managers’ attention. Senior consultants will be the first port of call for minor escalations; more complex/critical escalations are handled by managers and senior managers.
• Answer existing and prospective client queries, hosting consultation calls when applicable.
• Document review.
• Ad‑hoc project work to streamline/improve processes.
• General administrative support as required including: billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad‑hoc admin tasks.

The EA Coordination team is responsible for processing the visas of our clients who are based in countries where Fragomen does not have a physical office.

The team is a dynamic team with employees from various backgrounds and countries with at least 10 different languages being spoken.

• A self‑starter with excellent communication skills
• Ability to manage your own time and caseload
• Previous experience of managing a high volume of work in a fast‑paced environment
• Strong customer service skills
• Previous customer facing experience
• Previous case/project handling experience

• Experience of Spanish immigration processes useful
• Some Spanish language useful, not essential

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well‑being and professional growth. Our UK offerings include:

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e‑learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

• Once you have submitted your…