Business Operations Director

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Perk (formerly Travel Perk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

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Perk is a platform for travel and spend management. We help companies reduce the manual work around travel, expenses, and invoices so teams can focus on their actual jobs. We work with over 10,000 companies globally and operate at meaningful scale. As the company grows, so does the complexity and importance of the decisions we need to make well.

Biz Ops works on the company's most important priorities at any given time. We focus on impact, prioritisation, and alignment across the business. There is no fixed scope and no BAU. You need to be ready to jump in on anything.

We are not an internal consulting team. We do not hand over recommendations and move on. We take ownership of outcomes, do the work required to move things forward, and stay involved until results are delivered. The problems we work on change as the company changes.

You will own and drive critical initiatives that are imperative to the company's success. These initiatives will change over time and can span strategy, transformation, and operational execution. You will report into the Vice President of Business Operations and work closely with a small team that supports the Office of the President & COO of Perk.

This includes:

• Leading end-to-end, cross-functional initiatives tied to the company's highest priorities, with shared accountability for outcomes
• Getting up to speed quickly in new areas of the business and developing a working understanding of the context, constraints, and business levers
• Structuring ambiguous problems, identifying the critical path, and helping the company focus on what matters most
• Supporting alignment across teams so work is pulling in the same direction and moving with speed and focus
• Helping the business prioritise ruthlessly, including identifying work that should stop or change direction
• Identifying structural bottlenecks that slow the company down and taking ownership of unblocking them
• Turning analysis into clear decisions and actions, and staying involved through execution to ensure results are delivered
• Working closely with senior leaders on high-criticality topics while also operating hands-on where needed
• Doing the work yourself when required, regardless of level, to move initiatives forward

You will own and drive critical initiatives that are imperative to the company's success.

This includes:

• Getting up to speed quickly in new areas of the business and identifying the real problems to solve
• Structuring ambiguous problems and deciding what matters most
• Moving between strategic thinking and detailed execution as needed
• Turning analysis into decisions and action, and following through to…