Product Manager

Role:
Product Manager

Salary: DOE plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: Core hours 09:30 – 16:00; flexible schedule to suit you.

Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader with 25 years of experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified and a certified B Corp, meeting high standards of social and environmental responsibility.

Our people are fundamental to our success, and we are committed to a positive, open and honest working environment for all.

We believe great people deserve great support. That's why we offer a benefits package designed to look after your health, finances, career and life outside work.

• Competitive contributory pension
• Occupational sick pay
• Long-service awards and refer-a-friend bonuses
• Professional registration fees covered (GPhC, NMC, CIPD and more)
• Cycle to Work and Green Car schemes (subject to eligibility)

• Enhanced maternity and paternity pay
• Flexible hybrid working to help balance work and home life

• Private healthcare insurance at discounted rates (Aviva)
• Employee Assistance Programme and in-house mental health support
• Access to discounted gym memberships via Blue Light Card and benefits schemes
• Regular health and wellbeing initiatives

• Strong commitment to CPD, training and professional development

• 25 days' annual leave, increasing with service
• Buy and sell holiday scheme

• Blue Light Card and employee discount platform
• Exclusive discounts at The Springs, Leeds
• 25% off health & beauty purchases
• 25% off Pharmacy2U Private Online Doctor services

• Regular social events throughout the year

• Own specific themes or initiatives within the product roadmap, aligned to the wider product strategy
• Define and monitor success metrics for your areas of ownership, ensuring measurable outcomes
• Identify and articulate patient, clinical and business problems through research and insight
• Shape backlog priorities in collaboration with stakeholders, ensuring work is focused on value
• Support the Senior Product Manager in developing the broader product strategy and business case work

• Lead discovery activities within your remit to validate assumptions, define scope and explore new opportunities
• Conduct desk research, stakeholder interviews, competitive reviews and other analysis to inform product decisions
• Collaborate with UX and data teams to test hypotheses and improve user journeys
• Translate insights into clear product requirements and experience design recommendations

• Work closely with the IT and Delivery teams to refine and prioritise product backlog items
• Act in a Product Owner capacity for your product area, where appropriate – including:
• Writing user stories, epics and acceptance criteria
• Leading backlog grooming, sprint planning and refinement sessions
• Ensuring that development output aligns to product goals and success metrics
• Partner with QA, engineering and business analysts to clarify scope, resolve blockers and support releases
• Respond to change and feedback during delivery, iterating on scope or stories where needed

• Engage stakeholders from Clinical, Ops, UX, Data, Compliance, Marketing and Pharmacy Office to gather insight and manage expectations
• Clearly communicate product decisions, rationale, progress and outcomes to internal and external audiences
• Ensure that all developments comply with relevant standards, clinical safety and quality, and regulatory frameworks (e.g. GDPR)

• Strong understanding of product lifecycle, from discovery through to launch and iteration
• Ability to write clear user stories and acceptance criteria in collaboration with developers and stakeholders
• Experience working in cross-functional agile teams (e.g. Scrum, Kanban)
• Evidence of delivering product changes that have improved outcomes or performance
• Confident working with stakeholders across business functions…