Awards Operations Executive; FTC

LIONS is the global platform that champions creativity and marketing effectiveness for growth. We help businesses grow through creative marketing that matters. We know that creativity can and should be applied across the full marketing mix. Creativity is an impactful business driver - and when it's integrated with a culture of effectiveness, it's a competitive advantage.

Backed by over 150 years of experience and evidence, Cannes Lions, WARC, Effie, Contagious and Acuity provide the global marketing industry with the definitive benchmarks, intelligence, training and tailored advice needed to grow.

LIONS is part of Informa Festivals. Marking an exciting new chapter in B2B events, Informa Festivals brings some of the world's most influential creative, technology and business festivals together. We’re combining prestigious events like Cannes Lions, Black Hat, Money
20/20, GDC, and London Tech Week with cutting‑edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival‑led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we’re shaping the next generation of business festivals.

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list.

This role will be based in our 5HP, London Victoria office

The Awards Operations executive role is a pivotal role in facilitating the smooth day‑to‑day running of the Awards Engagement team. It involves processing and maintaining datasets, refining and implementing processes and working with multiple teams to help the Awards team deliver world class service to LIONS Awards customers. As an Awards Operations Executive, you will be responsible for managing trackers and processes that help the Awards Team excel.

Your focus will be on processing data, supporting database maintenance, and ensuring the integrity of our data systems.

You will play a key role in monitoring performance metrics, producing regular reports, and serving as a point of contact for technical issues. With strong Excel/Google Sheets skills and experience in Administration and/or Operations, you will work quickly and efficiently to maintain data integrity, deliver reports, and facilitate data requests across teams.

This is a detail‑oriented role requiring self‑sufficiency, technical aptitude, and the ability to remain composed under pressure while supporting the overall customer experience for LIONS Awards.

• Maintain Festival progress trackers and performance dashboards for lead generation, account engagement, and query handling
• Conduct basic data analysis and produce regular reports to support decision‑making processes
• Serve as the point of contact with the development team; identify bugs and suggest improvements for internal processes and customer experience
• Coordinate with finance on customer queries regarding sanctions, invoices, and payment issues
• Become an expert on our Awards entry system, website, and resources to facilitate improvements
• Contribute to the development of technology (Sales Force, Microsoft Office, and internal network) that supports team success
• Coordinate and deliver on‑site Awards activities to enhance the overall customer experience
• Process and verify large quantities of data while maintaining data integrity
• Facilitate data requests across teams and provide timely insights
• Manage seasonal staff to ensure on‑site success and business‑wide reporting

If you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role, we would still like you to apply.

• Operational experience:
  Previous proven experience in either business operations (ideally for a sales or account management team) or admin support
• Data processing:
  Experience…