Systems Enablement Specialist - M&E

Overview

Serve as the dedicated systems enablement specialist and process owner for FCM M&E. Bridge business requirements with technology solutions while enforcing, governing, and continuously improving operational standards and tool usage aligned with global OBW standards. Act as the critical bridge between global product owners, regional business needs, and frontline operations. Whilst this role will primarily focus on M&E, there is an expectation to support across all corporate brands to ensure aligned, future-fit and scalable ways of working.

Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see.

Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.

• Minimum 3-5 years experience in business systems, process improvement, or operations roles
• Proven experience with business process mapping, documentation, and optimisation
• Demonstrated ability to configure and manage business systems/pl atforms
• Strong stakeholder management experience across multiple organisational levels

• Experience in travel, hospitality, or events industry
• Knowledge of meetings & events business models and workflows
• Experience with travel management systems (e.g., Workspace, Agent Workspace, booking platforms)
• Exposure to OBW (Operating Business Way) or similar operational frameworks
• Experience working in a matrixed organisation with global/regional structures
• Lean Six Sigma, process improvement, or business analysis certification

• System configuration and administration capabilities
• Understanding of CRM, booking, or event management platforms
• Basic understanding of system integrations and data flows
• Discounted travel for family and friends - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
• Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
• Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
• Active Hour – an hour set aside each week to spend on your well-being.
• Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
• Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at R .

Advertised: 20 Feb 2026 GMT Standard Time
Applications close: 06 Mar 2026 GMT Standard Time