Director of Client Solutions

About Us

Macro is a recognised global specialist in facilities management, providing services to prominent brands including workplace design, helpdesk services, interim property management, and solutions to make buildings healthier, smarter and sustainable through advanced technology.

We are driven by a commitment to excellence. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decisions. Our strategic priorities are Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology, with a supportive and people-focused culture.

We are seeking a Director of Client Solutions & Growth to lead business expansion and solution innovation within our facilities management operations. This role identifies market opportunities, develops client-centric service solutions, and drives long-term, profitable growth. The ideal candidate brings deep FM industry experience, commercial acumen, and a passion for transforming customer needs into scalable offerings.

• You will be a key driver of innovation and growth in a dynamic, future-focused FM business.
• Your role will lead transformative solutions that improve workplace environments and operational excellence.
• You will collaborate with a purpose-driven team committed to sustainability, client success, and service excellence.

• Solution Development & Innovation – Design and evolve integrated facilities management solutions tailored to client needs.
• Lead cross-functional teams to develop operating models, digital transformation initiatives, and sustainability-focused offerings.
• Benchmark and introduce industry innovations that enhance service delivery, efficiency, and client value.
• Oversee pre-sales solution design, pricing strategy, and customised proposals.

• Growth – Develop and execute growth strategies aligned with company objectives across core offerings.
• Identify and evaluate new business opportunities, partnerships, and emerging market trends.
• Oversee bid strategy and management for large-scale FM tenders, working cross-functionally with operations and finance.
• Lead strategic bidding and major client acquisition initiatives.
• Collaborate with executive leadership on long-term revenue planning and market expansion.

• Insights – Conduct market analysis to identify emerging trends, competitor positioning, and customer needs.
• Translate market intelligence into actionable insights for service innovation and positioning.
• Engage with existing and prospective clients to understand challenges and co-create relevant messaging and offerings.

• Respond to and manage client enquiries via website, Linked In and government portals.
• Serve as a trusted advisor to key clients and prospects, translating needs into strategic solutions.
• Engage with senior stakeholders to co-create value propositions aligned with business goals.
• Work closely with operations, finance, and technical leads to ensure feasibility and alignment of solutions.

• Leadership – Build and lead a high-performing team of commercially focused specialists.
• Mentor team members and foster a culture of innovation, collaboration, and continuous improvement.
• Champion a culture of innovation, creativity, and accountability within the team.

The ideal candidate will have:

• Bachelor’s degree in Business, Facilities Management, or a related field.
• Proven success in developing and closing large-scale FM contracts or enterprise-level solutions.
• Strong understanding of FM service delivery models, contract structures, and operational drivers.
• Excellent strategic thinking, commercial insight, and analytical capability.
• Exceptional stakeholder management, presentation, and communication skills.
• Exposure to workplace transformation or integrated services.
• Familiarity with CAFM/IWMS tools, ESG/sustainability frameworks, or digital FM platforms.
• Experience in both public and private sector FM environments.
• Strong network across real estate, CRE, or FM industry segments.

We want to…