Operations Manager

Operations Communications & Activity Coordinator

Department: Central Operations

Location: Islington Support Centre (London) / Hybrid

Reports to: Operations Director

Contract: 1-Year Fixed-Term (Maternity Cover)

Salary: £30,000–£40,000 depending on experience, plus 20% bonus and perks.

Put Your Heart into Hospitality – Join Prezzo Italian

We’re looking for an Operations Communications and Activity Planner to join our team. This role is central to ensuring our operational messages are clear, consistent, and action‑oriented – helping our restaurant teams stay aligned, informed, and focused on delivering hospitality with heart.

The Operations Communications & Activity Coordinator will play a key role in ensuring smooth communication and operational support between the Support Centre and restaurant teams. This role focuses on the administration of operational systems, the cascade of key messages, and guest relations support during busy trading periods. Acting as a central point of contact, the Coordinator will help maintain efficiency, consistency, and clarity across operations while supporting the wider Central Operations and Operational teams.

• Deliver clear and timely communication of key messages to restaurant and operations teams.
• Support the cascade of initiatives and updates from the Support Centre to restaurant teams.
• Maintain and update SharePoint and other communication / data‑sharing platforms.
• Develop and distribute information packs around campaigns, promotions, and key trading times (Christmas, Valentine’s Day, summer peak).

• Ensure restaurant enquiries to Central Operations are responded to promptly.
• Handle complex enquiries and allocate operational issues to the correct Support Centre department.
• Anticipate potential operational challenges and liaise with relevant departments to resolve them.
• Contribute to forward planning and project timelines for Central Ops and OE teams.

• Provide additional support to restaurant teams during peak trading periods to ensure guest satisfaction.
• Act as a liaison between restaurants and the Support Centre to resolve guest‑related operational issues quickly.

• Brief departmental staff on issues relevant to their area.
• Support the Operations Director with regional administration and cascade activities.
• Ensure all processes and procedures are documented and followed consistently.

• Strong IT skills with proficiency in communication and data‑sharing platforms.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and support several departments simultaneously.
• Experience in hospitality or restaurant operations is desirable but not essential.
• Ability to build strong cross‑functional relationships and collaborate with diverse teams.

• Competitive package: £30,000–£40,000 + 20% bonus.
• Access to career development, training, and clear progression pathways.
• Perks that matter – free meals when visiting sites, big discounts for family and friends, your birthday off, and wellbeing support.
• Be part of a team‑first culture where pride, accountability, and care sit at the heart of everything we do.

Ready to put your heart into hospitality and make a real impact? Apply today and discover where you truly belong.