Customer Success​/Strategic Account Manager at Pantera

Job Title

Customer Success / Strategic Account Manager

Pantera - AI-powered Prop Tech platform backed by Geovation and Greenridge Investment Management

As the founding Customer Success hire (Employee #1 or #2), you will own the entire customer journey for senior property professionals at major commercial real estate firms. Working directly with the co-founders, you will transform manual Excel-based modeling into streamlined AI workflows while building the company’s account management playbook from scratch.

London, UK

• Founding hire opportunity as employee #1 or #2, offering direct founder exposure and the chance to define the company's CS strategy.
• Pantera already manages over £4 billion in assets for leading property firms across two continents, providing a validated product with massive scaling potential.
• High‑impact equity package allows you to build meaningful long‑term wealth as a core member of an early‑stage team disrupting real‑estate modeling.

• Lead the end‑to‑end customer journey, from conducting high‑touch onboarding and implementation to driving long‑term renewals and account expansions.
• Act as the primary strategic partner for Directors and Managing Directors at major real‑estate firms, ensuring they achieve rapid value from the platform.
• Partner with the product team to translate customer feedback into new AI features, directly influencing the technical roadmap of the platform.

• 1–4 years of experience in customer success, account management, or consulting, ideally within a fast‑paced B2B SaaS or fintech environment.
• Proven ability to navigate ambiguity and build processes from zero rather than just following existing playbooks or rigid corporate structures.
• Exceptional communication skills with the professional gravitas required to build trust and manage relationships with senior commercial real‑estate stakeholders.

Step 1. Visit our website
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Step 2. Click ‘Talk to Jack’.

Step 3. Talk to Jack so he can understand your experience and ambitions.

Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.

Step 5. If Jill thinks you’re a great fit and her client wants to meet you, they will make the introduction.

Step 6. If not, Jack will find you excellent alternatives. All for free.

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