Senior Enterprise Customer Success Manager

Senior Enterprise Customer Success Manager
Location: London (3 days in, 2 days out)

Our client is a global leader in cross-border eCommerce, helping hundreds of leading brands and retailers expand internationally with end-to-end, data-driven technology. Their platform powers seamless global growth simplifying everything from localisation and logistics to payments and compliance for names recognised across luxury, fashion, and retail.

We are looking for an Senior
Enterprise Customer Success Manager who will partner with our client and ensure the long-term success of their clients in the UK.

The Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery according to clients needs.

This is a hybrid position with 3 days in the office and 2 days remote.

• Operate as the lead point of contact for all clients, liaising with the relevant teams to ensure a quick and swift process.
• Develop a trusted advisor relationship with key accounts, mainly with C-levels.
• Generate revenue through up-selling and cross-selling existing accounts.
• Proactively identify expansion opportunities in addition to any red flags.
• Prepare periodic performance reports and QBRs covering and analysing clients KPIs.
• Support clients strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
• Build and maintain strong and long-lasting client relationships.

• At least 3+ years experience in an Account Management or Customer Success Manager role.
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book-of-business.
• Experience in delivering client-focused solutions based on customer needs.
• Strong analytical skills with the ability to present data and trends to internal and external clients.
• Excellent verbal and written English communications skills.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
• Excellent listening, negotiation and presentation skills.
• BA/BS degree or equivalent preferable.
• With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary.

Join a global tech leader where enablement drives real commercial growth. You'll have creative ownership, global visibility, and the chance to work at the intersection of sales strategy, enablement, and insight with world-class brands as your internal customers.