Business Analyst Intern

About Mirakl

Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and B2B enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

In July 2025, Mirakl launched Mirakl Nexus, the first neutral infrastructure designed for agentic commerce. Built on Mirakl's 13 years of expertise and innovation, and powered by an ecosystem of more than 100,000 sellers, Mirakl Nexus connects merchants and AI agents to automate product discovery, payments, and after‑sales service.

Mirakl's teams collaborate every day to shape the roadmap for our SaaS solutions, proactively supporting our customers and users and continuously improving our platform across new features, scalability, security, and usability.

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• Founded in 2012 | Member of French Tech Next
  40
• 750+ employees in 9 offices worldwide:
  Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo
• Series E funding: $555M | Valuation: $3.5B+

• Work Hard Together
  :
  Teamwork and collaboration are the foundation of our success
• Get Things Done
  :
  We prioritize action and efficiency for impactful results
• Go Above & Beyond
  :
  We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise
  :
  Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients
  :
  We're committed to our clients' success

You'll join the Customer Success team led by Max Manager, Customer Success - UK & Nordics, working alongside one Customer Success consultant. Our mission is to help Mirakl's clients successfully launch, optimize, and grow their marketplace by guiding them through implementation, analyzing performance, and driving continuous improvement through actionable strategies.

6‑month internship starting in July 2026 located in London Soho.

• Perform insightful business analyses
  :
  Dive deep into client marketplace performance data to identify trends, uncover opportunities, and propose actionable strategies that enhance results and drive growth
• Develop engaging client materials
  :
  Create compelling presentations and workshop materials in English that captivate and inform clients, helping them understand their marketplace performance and strategic opportunities
• Conduct market research
  :
  Research the e‑commerce landscape to uncover trends, competitive insights, and emerging opportunities that inform client strategies and Mirakl's product direction
• Drive cross‑functional projects
  :
  Collaborate on high‑impact internal projects with international teams, contributing to initiatives that strengthen Mirakl's position as an industry leader
• Support CS leadership
  :
  Provide strategic support to the leaders and managers of the Customer Success Team, assisting with daily activities and special projects that ensure exceptional client outcomes

• Currently enrolled in a Bachelor's or Master's program with a focus on Business, Economics, or a related field

• Deep interest or first experience in the e‑commerce industry

• Detail‑oriented with very strong analytical skills
• Creative problem‑solver, able to work well independently and collaboratively
• Strong written and verbal communication skills
• Proficient in Excel and PowerPoint, capable of creating compelling data visualizations and presentations
• Able to handle challenging business situations with professionalism and creativity
• Comfortable working in a highly motivated, diverse, international team environment

• Fluent in English (written and spoken) required

• Eligible for internship in London

Being a student at Mirakl you have:

• A meaningful experience with empowering missions
• A…