Senior Sales Director - Business Services; BPO

About the role

This role leads the origination, shaping, and closure of large, complex BPO and transformation opportunities within sectors such as CPRD, Utilities and Manufacturing. You will operate as a senior deal leader, the role holder is accountable for driving pipeline growth, developing differentiated value propositions, orchestrating multi‑disciplinary bid teams, and closing enterprise‑scale outsourcing and transformation engagements.
The successful candidate brings deep understanding of BPO/GBS-led transformation, applies AI and digital capabilities as value drivers, and operates confidently in a global, matrixed environment similar in scale and complexity to Capgemini.

The successful candidate will be full of energy, show hunger and drive to succeed with a hunter like mentality. We really are looking for someone who is very articulate, professional, and can show a high level of enthusiasm.

Key Responsibilities

Sales Strategy & Opportunity Leadership

Own the end‑to‑end sales leadership for major opportunities, from early shaping through to contract signature.
Partner closely with Portfolio and Sector leadership to align on priority pursuits and strategic focus areas.
Identify, qualify, and progress large, high‑value opportunities, ensuring alignment between sales strategy, value messaging, competitive differentiation, and proposition development.
Translate emerging market and client trends into commercially viable opportunities and proactively escalate them to senior stakeholders.

Solution & Value Creation

Leverage AI, automation, digital platforms, and right‑shoring models as core solution differentiators within proposed offerings.
Shape and articulate compelling, value‑led business cases including outcome‑based, gain‑share, and transformational commercial models.
Ensure consistency and quality across solution design, pricing, costing, and proposal development in collaboration with bid, delivery, and SME teams.
Position technology‑enabled transformation (including ERP and enabling platforms) as a catalyst for business value.

Client & Market Engagement

Build and sustain senior‑level client relationships across C‑suite and executive stakeholders, acting as a trusted advisor rather than a transactional seller.
Maintain a strong external network across various industries such as CPRD, Utilities and Manufacturing, using market intelligence to co‑create opportunities with clients.
Regularly validate hypotheses, propositions, and ideas within the client ecosystem to refine deal shaping.
Engage with analysts, advisors, and industry forums to monitor market developments and influence emerging demand.

Bid, Deal & Stakeholder Management

Design and lead complex bid organisations, mobilising internal sales, delivery, and SME resources.
Navigate and influence complex internal matrix structures to drive alignment and momentum.
Lead executive‑level negotiations and manage sophisticated commercial discussions.
Maintain ownership of opportunity governance, forecasting, and business development investment in line with business unit expectations.

Measures of Success

Consistent delivery of significant annual contract value in enterprise‑scale BPO and transformation deals.
Successful closure of multiple large, multi‑year outsourcing engagements, including transformational programmes.
Full compliance with enterprise sales methodology and governance standards.
Strong internal and external stakeholder advocacy and collaboration.
Active embodiment of core organisational values including integrity, trust, collaboration, and bold thinking.

What we are looking for

Sales & Sector Expertise

Demonstrated success leading large, complex BPO / GBS sales in a global, distributed delivery environment.
Strong track record selling into markets which utilise BPO, with deep understanding of sector value drivers across functions such as Finance, Customer Experience, Procurement, HR, Supply Chain, and Logistics.
Proven ability to originate, shape, and close enterprise transformation deals, including…