Audio Visual Operations Manager

Please note:

candidate must currently reside in the UK and be able to work in the UK without sponsorship.

This is a full-time, salaried role based in London with an expectation to work primarily onsite. Occasional remote flexibility may be available as business needs allow.

At Convene Hospitality Group, exceptional events are powered by seamless technology and expert execution. As the AV Operations Manager for our London region, you will play a critical role in delivering outstanding live event experiences across our spaces. From high-profile conferences and executive meetings to dynamic hybrid events and large-scale productions, you will oversee the technology and teams that make every program run flawlessly.

In this role, you will lead the day-to-day AV operations that support all live events and programming in London, partnering closely with production, sales, and hospitality teams to ensure every client experience exceeds expectations. You will manage and develop a team of AV specialists while translating event vision into operational execution for clients, ensuring the right technology, staffing, and logistics are in place to bring each event to life.

If you thrive in the energy of live events, love solving technical challenges, and enjoy leading teams to deliver unforgettable experiences, this role offers the opportunity to make a meaningful impact at the center of Convene’s event operations.

The AV Operations Manager provides and manages all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for different types of meetings and events. The AV Operations Manager works closely with customers to deliver an excellent meeting, conference, and working experience. The AV Operations Manager oversees AV Operations Specialists in supporting/executing customer needs and helps manage, train, and lead Specialists in personal, technical, and career development/training.

The person in this role also works directly with the sales and event teams to deliver excellent client experiences. The AV Operations Manager will work closely with the AV Production Manager to take pre-production information and translate it into day of operations.

• The AV Operations Manager is responsible for Operations Management in regards to event logistics, staffing, and rental equipment.
• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels.
• Manage and troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware.
• Evaluation and trouble-shooting of personal computer hardware and software, peripheral devices, mobile devices, and network component problems.
• Pre-program coordination with clients, and the AV Production Manager, ensuring that all of their technological needs are met and in place for their arrival.
• Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.
• Attend PEO, Pre-Con, and pre-production meetings as needed.
• Direct day-to-day floor operations of AV Operations Specialists, including set and strike, scheduling, etc.
• Create a weekly schedule for AV Operations Specialists and coordinate with other locations to share resources as needed.
• Delegate tasks across the team.
• Develop and maintain positive relationships with clients and assist with any reasonable requests during programs.
• Interact with the sales team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
• Assist in any areas of daily operation.
• Responsible for Training & Development of AV Operations Specialists.
• Assist with developing a healthy employee relations climate, including employee motivation and coaching.
• Participate in collaborative project efforts with both the technology team and other departments.
• Participate in employee appraisals.
• Mentor AV Operations Specialists to provide a consistent level of customer service.
• Interview and hire prospective…