Product Manager

Come and Meet the Founder in this 1-minute video, where you'll get a firsthand glimpse into who we are and life here at Commusoft.

From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and has a positive impact in the field service software market. Since 2006, we’ve transformed not only our services and offerings but also the business operations of thousands of service companies that rely on our software daily.

Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, comprehensively supporting clients from day one, and always being open and transparent with our community, these commitments ensure sustainable growth for our clients and Commusoft alike.

And none of it is possible without our hardworking and forward-thinking team.

Our clients come from all walks of life, and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process, and we intend to genuinely drive transformational change when it comes to diversity, inclusion, and belonging.

If you're eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft.

We’re looking for an experienced, strategic, data-driven Product Manager to help build and establish our Product function from the ground up and shape the future of our B2B SaaS platform. This is a foundational role where you’ll define how product management operates at Commusoft while owning a product area end-to-end — setting the roadmap, aligning stakeholders, and delivering features that solve real customer problems and drive business growth.

You’ll work cross-functionally with engineering, design, marketing, client operation, and sales to introduce product-led ways of working, ensure strong alignment across teams, and make sure what we build delivers measurable value for our clients. You’ll collaborate closely with Jason (our Founder) and Raja (our CTO).

• Develop and communicate a clear product vision and strategy for your domain.
• Build and refine the product roadmap based on customer insights, market trends, business priorities, and stakeholder input.
• Translate strategic objectives into actionable product initiatives.
• Lead customer discovery to understand user needs, pain points, and workflows through interviews, data analysis, and feedback loops.
• Use analytics to assess product performance and identify opportunities for optimisation.
• Monitor competitive landscape and industry trends to inform product decisions.

• Write clear product requirements, user stories, and acceptance criteria.
• Work closely with engineering to refine scope, prioritise work, and deliver high-quality features on time.
• Collaborate with design to create intuitive, user-centric experiences.

• Partner with engineering, marketing, sales, and client operations to ensure successful product launches.
• Support go-to-market planning, value propositions, and product messaging.

• Define and track KPIs to measure the impact of product releases.
• Lead data-driven post-launch reviews and iterate based on insights.
• Champion a culture of experimentation, continuous improvement, and user empathy.

• Extensive experience as a Product Manager within a B2B SaaS environment.
• Strong understanding of SaaS business models, product metrics, and customer lifecycle.
• Experience with complex B2B products, integrations, or enterprise workflows.
• Excellent communication and stakeholder management skills.
• Comfortable working with technical teams and translating complex concepts into clear requirements.
• Experience with product discovery methodologies (e.g., JTBD, user research,…