Consumer Strategy & Operations Associate

Consumer Strategy & Operations Associate

Job : R20917

Product, Experience & Design

London - The River Building HQ

Permanent

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You’ll be part of the Consumer Strategy & Operations (S&O) team, the central function responsible for driving platform Monthly Active User (MAU) growth, order frequency, Average Order Value (AOV) and consumer‑side P&L performance. In this role, you’ll support and lead high‑impact work streams that inform where and how we grow, improve the consumer experience, and shape how we drive long‑term commercial value from our customers.

You’ll partner closely with Product, Marketing, Commercial, Analytics and local markets to translate strategy into execution. This is a highly cross‑functional role requiring strong analytical thinking, structured communication, and sound commercial judgment. You’ll be working closely with Consumer S&O.

• Work with senior team members to shape growth strategies across markets, segments, or verticals
• Conduct analytical deep‑dives to size opportunities, assess performance gaps, or inform new initiatives
• Structure insights clearly to support decision‑making and prioritisation by senior stakeholders

• Own the tracking and reporting of key consumer KPIs (e.g., MAU, order rate, AOV) across work streams
• Collaborate with Analytics and Data Science to build frameworks for performance monitoring and forecasting
• Support OKR planning and in‑quarter performance reviews for initiatives you contribute to

• Lead specific work streams or initiatives within broader cross‑functional programmes, such as:
  • Family Dinneroo – our family‑focused mid‑week proposition in UKI
  • Trialling new missions in other markets such as ‘Treat’ in France or ‘Meals for One’ in UAE

• Serve as a key point of contact for your work streams with Product, Marketing, Finance, and local market teams
• Help shape meeting cadences, updates and cross‑functional operating models to keep work moving
• Support knowledge sharing and playbook development to scale high‑performing ideas

• DECISIVE AND INFLUENTIAL: Thrive in a fast‑paced environment, suggest quick yet calculated recommendations, and communicate persuasively even in times of ambiguity. Have a strong desire to galvanise action within Deliveroo.
• ANALYTICAL AND COLLABORATIVE: Perform number‑crunching while working with teams in product, commercial, marketing and finance, ensuring insights align with business direction.
• STRUCTURED: Manage multiple projects and competing priorities, leading projects, analysing problems and delivering concise recommendations.

• 2–4 years experience in consulting, investment banking or a strategy function; experience in logistics, e‑commerce or a customer‑obsessed business is a plus.
• Hands‑on mentality and willingness to shape how consumers engage with Deliveroo.
• Can prioritise effectively while working on multiple projects concurrently and independently.
• Adventurous with 80/20 analysis, drawing business insights and presenting recommendations persuasively.

• Strong problem‑solving abilities involving identifying root causes, assessing risks/impacts, and determining and implementing effective solutions.
• Highly analytical mindset with ability to break down large data sets into actionable insights.
• Strong presentation skills and ability to communicate complex findings to non‑technical audiences, both written and verbally.
• London‑based with a minimum of three days required in the office.

Nice‑to‑have:

• Knowledge of core SQL.
• Experience in a start‑up environment (or as an entrepreneur).

At Deliveroo, we are transforming the way people think about food and shopping.

When you first think about Deliveroo, you probably think of getting great food, groceries and shopping to your home in minutes. Awesome, right? But behind the scenes is the real story – one of high growth, huge challenges and an enormous opportunity ahead of us. This story is one…