Operations Executive; Entry level

WPP is the trusted growth partner for the world’s leading brands. We unite cutting‑edge media intelligence and data solutions, world‑class creativity, next‑generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit

The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of Operations Executive at Open Door
, WPP’s bespoke global operating model for Amazon.

At WPP, we’re constantly reinventing the future of creativity on an ever‑broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.

Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom‑built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built Open Door for Amazon
.

Open Door is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an Open Door on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too.

The unique Open Door partnership model is built to deliver next level Productivity, fueled by our industry‑leading approach to People, Platforms, and Process. Open Door spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.

Open Door’s values are built from Amazon’s own 16 Leadership Principles
, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next‑level customer‑centricity, our people come together to challenge and impact what’s done today and build a better future.

By joining Open Door, not only are you joining a cross‑function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.

We are searching for a talented and enthusiastic individual to join our Open Door team as a Operations Executive. This is a Full‑time position based in London. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI.

• Own recurring deliverables (reports, feedback requests, process governance) that allow us to deliver to our Operations framework for Prime Video.
• Work with Operations Managers to enable the delivery of our key work streams (process, tools, governance).
• Act as point of contact for our Open Doorteams to make the most of our technology and platforms.
• Implements & governs ways of working that drive efficiency.
• Work with our clients to unlock any finance / process queries.
• Coordinate and train our local teams to deliver to the Prime Video way of working.
• Ensure clear communication to all stakeholders regarding timescales, best practices and SLA’s.
• Key point of contact for the day‑to‑day account management of our client.

• Experience in client liaison and account management.
• Must be very results‑orientated and able to manage up.
• Strong organisational skills and experience of prioritising and delivering work.
• Understanding of the advertising / media industry landscape preferred.
• Good communication skills with the ability to build strong relationships.
• Ability to work with the Microsoft Office Suite (Excel,…