Resilience and Business Continuity Manager

Job Summary

This job identifies issues and recommends best practices for legal entities, leads projects for business improvements, analyzes business trends, collaborates with stakeholders for compliance, and oversees maintenance of corporate records.

Pay Pal UK is seeking a dynamic, innovative, and driven Business Continuity & Incident Reporting Manager to join our high‑performing global team. You’ll be a member of the Pay Pal UK COO organisation supporting outsourcing governance and regulatory incident reporting programs, focusing on regulatory compliance and implementation of relevant strategies and policies.

• Identify issues and recommend best practices for the administration of legal entities and subsidiaries.
• Lead functional projects and programs that contribute to business or process improvements.
• Analyze business trends to inform decision‑making and enhance operational effectiveness.
• Collaborate with internal stakeholders to ensure compliance with legal and regulatory requirements.
• Oversee the maintenance of accurate corporate records and documentation.

• 5+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.

• Provide assurance to key business functions, third parties, and change projects on the strength and effectiveness of their resilience, business continuity, and disaster recovery plans.
• Ensure compliance with regulatory requirements and industry best practices for operational resilience.
• Support the maturing and implementation of the Operational Resiliency, Business Continuity and Incident Management Framework and champion its adoption through effective communication with all levels within the organization.
• Review critical teams, systems and third parties resilience plans (Business Continuity and Disaster Recovery) and test results.
• Collaborate with internal stakeholders across the company to monitor intra‑group and third‑party outsourced service provider relationships, driving resolution and timely closure of non‑performance issues against agreed Service Level Agreements (SLAs).
• Provide oversight and development of controls, policies and standard operating procedures, including understanding obligations and developing operational procedures for each jurisdiction within the scope of regulatory incident reporting.
• Monitor incident queues and triage related data to identify and assess potentially reportable incidents.
• Document incidents analysis, key risk indicators and metrics to calculate risk on both incidents and outsourcing service delivery.
• Keep abreast of all regulatory changes impacting framework/obligations (new and evolving regulations) and internal policy changes.
• Support key stakeholders in Pay Pal entities receiving services and assist with the collation and reporting of any data, queries, or remediation efforts relating to the services provided.
• Undertake ad‑hoc projects as assigned, such as framework and operational improvements, strengthening of internal controls, streamlining reports and processes.

• Functional/Regional Risk and Compliance communities
• Incident Management teams
• Global Entity Management leadership
• Audit
• Legal
• Tax

• 4+ years in the financial industry or equivalent with proven experience in roles for business continuity/incident management portfolios.
• Experience with the UK and other global regulators.
• Knowledge of FCA, EBA & CSSF requirements.
• High personal resilience, self‑starter with energy and drive for results; a high degree of self‑motivation is a given.
• Degree level education.
• Excellent English communication and written skills.
• Experience in partnering with and counselling senior leadership, particularly in a rapidly changing, growth‑oriented environment.
• Strong problem‑solving, operational process and analytical skills.
• High energy and creativity, an entrepreneurial spirit, and a desire to work in a fast‑growth, changing environment.
• Ability to work within a matrix environment and cross‑functionally with commercial, operations and technology functions.
• Strong project management skills and change management experience.

Pay Pal

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Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalgloba