Transition Manager - Pensions

We are seeking a Transition Manager to lead the successful delivery of buy‑in and buy‑out pension scheme transitions. This role is critical in ensuring the effective implementation of new business, managing portfolios of varying complexity, and maintaining high standards of customer service for PIC policyholders.

The role works closely with internal teams and external stakeholders to deliver seamless transitions, applying technical expertise, strong project management capability, and commercial judgement to achieve positive business and customer outcomes.

• Lead end‑to‑end transition projects from inception to completion, ensuring delivery to time, budget and regulatory standards
• Manage buy‑in and buy‑out pension portfolios of varying complexity, ensuring high levels of service to policyholders
• Conduct detailed analysis of insurance contracts, scheme benefit data, and supporting documentation
• Develop and deliver comprehensive transition plans, including risk assessment and mitigation strategies
• Prepare high-quality project documentation, including project plans, status reports, action logs, and risk/issue logs
• Deliver post‑implementation reviews and recommendations to improve quality and processes
• Collaborate with internal stakeholders (Risk, Legal, Finance, Operations, Origination) to define scope, deliverables and project outcomes
• Manage relationships with external stakeholders including Trustees, advisors and third‑party providers
• Apply technical and market insight to assess impacts of portfolio changes on policyholders
• Identify and support improvements to systems, processes and automation to enhance efficiency and outcomes
• Contribute to maintaining PIC’s strong brand, reputation, and customer outcome focus

• Deliver transition projects aligned with PIC policies, governance and regulatory requirements
• Own and manage project documentation, ensuring clarity, accuracy and suitability for different audiences
• Analyse risks, issues and data to support effective decision‑making and delivery
• Build and maintain strong relationships with internal teams and external stakeholders
• Continuously review and improve transition processes and controls
• Take ownership of personal development across both technical and behavioural skills
• Stay informed on industry trends, market developments and regulatory changes, sharing insights with the wider team

• Collaborative and relationship‑focused, able to work effectively across multiple stakeholders
• Strong problem‑solver with the ability to apply critical thinking and judgement
• Clear and structured communicator, able to present complex information in a simple way
• Proactive and organised, with the ability to manage multiple priorities
• Adaptable and positive, with a focus on continuous improvement

• Good technical knowledge of transition projects in the insurance industry
• Established knowledge of buy‑in and buy‑out pension schemes
• Excellent knowledge of Transitions processes, policies and controls
• Advanced knowledge of data analysis and interpretation
• Knowledge of working in a regulated environment.

• Strong organisational skills
• Strong communication skills
• Attention to detail
• Analytical skills
• Ability to persuade and influence both directly and indirectly
• Project management skills
• Ability to organize work to meet deadlines
• Ability to work within defined procedures as recommended by functional teams
• Commercial judgement
• Good working knowledge of MS Excel, MS PowerPoint, MS Word.

• Recognised qualification in project management, change management or strong employment record of pension administration
• Experience in developing effective monitoring and quality control processes
• Experience of delivering change management projects with minimal disruption/impact to customer service levels
• Experience working in a corporate or consulting environment in a client facing capacity
• Capable and willing to work towards achieving the relevant qualification to support career development

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