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Accessibility & CX Lead Rail Innovation
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-06-11
Listing for:
Rail Delivery Group
Full Time
position Listed on 2026-06-11
Job specializations:
-
Business
Change Management
Job Description & How to Apply Below
Location: Greater London
A leading rail organization in the UK is seeking an Accessibility and Customer Experience Lead for a 12-month secondment. This role is pivotal in shaping the accessibility vision for the Welcome Points Roll-out Programme. You will lead the development of strategies that ensure alignment with customer needs, oversee stakeholder engagement, and drive training initiatives. Ideal candidates will have extensive experience in customer experience and accessibility, strong leadership skills, and the ability to influence senior stakeholders.
Join us in shaping the future of UK rail.
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