Operations​/CRM Marketing Analyst

Growth Operations / CRM Marketing Analyst role

Location:

London (Aldgate) 2 or 3 days in office per week

Contract:

06 months

About the role

The Consumer Growth team develops and implements the demand and consumer growth strategy for the United Kingdom & Ireland and is a pivotal engine in making Uber Eats the preferred food delivery platform for customers. Projects often involve analysis with large data sets, critical thinking, product launches, and end-to-end execution of growth initiatives and communications delivered to millions of Eaters.

• The team specifically looks at how to acquire and engage Uber Eats users while achieving the best return on investment on our demand generation budget. By focusing on the planning and execution of our CRM campaigns, you will make sure we continue our impressive growth trajectory in one of Uber Eats most important markets.
• You'll own and coordinate our campaign calendar in collaboration with multiple teams (Marketing, our Enterprise and Strategic Accounts teams, and Local Territory Operations).
• Own and execute large-scale campaigns on our owned channels (In-app, CRM, etc)
• You'll analyze and share insights with the Central Operations team, and the broader UKI Uber Eats Leadership team - around demand performance metrics, budget deployment, and future improvements.
• Handle part of our suite of acquisition products

• Bachelor or advanced degree in Business Analytics, Engineering, Mathematics, Finance, Marketing, Econometrics, or equivalent. You are familiar with high operational and dynamic environments.
• Excel/Google Sheets proficiency in working across large data sets is needed
• You have experience with quantitative data analysis, modelling, and experiments and are proficient in SQL (e.g. writing queries)

• Strong Executor with a focus on detail. Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing this is your strength. You have a structured approach to work and are diligent in detail.
• A bias for data. You naturally take a scientific and highly analytical approach to everything you do with strong attention to detail and accuracy. You know how to use data to make decisions and are experienced with analytical tools
• Customer Focused. You care deeply about our customers, understand their needs, and strive to build processes that delight them.
• Clear Communicator. You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the important points, and turn them into action items.
• Relationship Builder. You are able to quickly build a good rapport with your partners, but you are no people pleaser. You can push back when needed, without hurting the relationship.
• Explorer. The ability to self-start, investigate and get the required data, along with learning how to use new tools, will make you much more effective in this role. You enjoy being a self-starter with a proactive demeanor.