Head of Business and Performance Insight – BPL

Head of Business and Performance Insight
sits at the heart of the business, energising leadership focus, alignment and accountability. Supporting the CEO in preparing for leadership meetings so discussions are focused, high quality and outcome-driven. Accelerating decision making and delivery on priorities that matters most. Providing disciplined business oversight and control, supporting decision making and execution pace on behalf of the Chief of Staff and CEO. It acts as the central integrator across strategy, execution, governance, and internal & external stakeholder management.

Ensuring that commitments are translated into clear decisions, delivered outcomes and tracked against OKRs. The office strengthens the management system and operating rhythm of the enterprise, raises the quality and sequencing of forums and data, and surfaces risks, dependencies, and trade-offs early. Through trusted authority, commercial judgement, and structured follow-through, the Chief of Staff Office enables the CEO and leadership team to operate proactively, consistently, and with confidence in a complex, high-change environment.

To enable CEO effectiveness by strengthen strategic and commercial decision‑making through the provision of insightful analysis, clear framing of choices and trade‑offs, connecting strategy to partnership landscape, execution and measurable outcomes.

• Provide strategic and commercial insight to help the CEO and leadership team focus priorities, make trade-offs, and drive the best business outcomes.
• Track cross-functional delivery against objectives and OKRs, ensuring progress, dependencies, and performance are clearly measured and reported.
• Strengthen business cases and investment proposals by assessing value, risk, delivery confidence, and expected benefits.
• Connect teams across Product, Sales, Finance, Risk, and Operations so decisions are aligned, practical, and executable.
• Drive strong partnership governance, risk oversight, and external engagement.
• Manage sensitive, high-trust CEO office matters with discretion, judgement and control discipline.
• Deliver a high-quality, service‑led CEO office, providing senior leadership ready materials (including commercial cases and performance updates) that enable the CEO and ELT to operate effectively and support the management of critical stakeholders.

• Experience in payments, fintech, digital banking, or platform‑led businesses
• Experience with strategic planning cycles (annual/quarterly) and performance systems
• Track record of forming partnership and building business cases and supporting investment governance and prioritisation.
• Familiarity with performance management and MI design (KPIs/OKRs, balanced scorecards, dashboards)
• Experience of product‑led growth, go‑to‑market strategy, and customer segmentation
• Significant experience in strategy, commercial planning, business operations, transformation, corporate development and partnership management
• Strong commercial acumen: ability to understand revenue drivers, unit economics, pricing, cost‑to‑serve, investment cases and delivery confidence
• Experience leading cross‑functional initiatives end‑to‑end with measurable outcomes (pace, ownership, benefits and OKR tracking)
• Excellent analytical skills ability to convert data into insight, narrative and decisions
• Excellent stakeholder management with confidence operating with CEO/ELT‑level counterparts; able to challenge appropriately
• High standards of judgement, confidentiality and discretion
• Strong written communication: crisp synthesis, clear narrative, decision‑focused documents

Barclays’ payments acceptance business provides critical infrastructure to the UK economy, processing billions of pounds of payments annually for both small businesses and domestic and international corporate clients.

In April 2025, we announced a long‑term partnership with Brookfield Asset Management to grow and transform the payments acceptance business by broadening the range of services offered, enhancing the experience for both existing and prospective clients. Leveraging extensive client relationships and deep…