Education Programme Assistant

Education Programme Assistant

Salary: £29,250 per annum

Contract Type – Permanent, Full-time 35 hours

Location – We fully support flexible working, from our superb offices in Holborn and from home. We do require staff to spend 20% of their time in the office. This is subject to role requirements.

The Royal College of Surgeons of England is the professional body for surgery. Our mission is to build the future of the surgical profession and improve the delivery of surgical care. We do this through education, training, examination, supporting surgical research and providing support and advice for surgeons at all stages of their careers.

The Royal College of Surgeons of England is looking for someone hands‑on to manage the day‑to‑day administration and organisation of tasks to support three Education Programme Managers and the wider Learning Team. They would have an independent workload with a focus on bursaries, faculty liaison and stock management, as well as taking on delegated tasks as required.

• Act as the first point of contact for internal and external enquiries about education programmes, bursaries and faculty enquiries, fielding and responding to enquiries via email and phone.
• Maintain faculty information in line with data protection guidance and ensure faculty status and faculty requirements for each course are accurately recorded.
• Develop and manage web‑based content on the College website, including stakeholder communications (e.g., preparing communications and short articles, newsletters, FAQs).
• Prepare publicity and marketing information in liaison with the marketing team.
• Manage programme documents and records in line with the College retention policy.
• Prepare and organise course materials, including e‑learning and handbooks; secure copyright for text usage where necessary.
• Order stock from suppliers, raise purchase orders and receipting goods.
• Monitor stock levels held by suppliers and ensure sufficient stock is available for planned courses.
• Carry out the annual stock take at supplier warehouse, identify and resolve stock‑related issues.
• Record minutes of Steering / Working Group meetings.
• Support the recruitment of new members to Steering / Working Groups as required.

• Collate evaluation data on a weekly basis and coordinate the operational review of course quality.
• Coordinate the delivery of certificates of excellence.
• Collate the quarterly Quality Assurance Operational Group review data and coordinate submission timelines supporting Programme Managers to produce annual quality reports.
• Support the updating of materials (including electronic materials), secure copyright and permissions.
• Draft and collate faculty guidance and support materials in collaboration with other stakeholders.
• Develop productive relationships with external contacts, including coordinators and faculty.
• Review and proof‑read content, including digital content, for usability, compatibility/accessibility, brand adherence, and spelling and grammar.

• Manage events such as product launches and updates, faculty training/development days, national days; act as first point of contact and provide administrative support.
• Produce invitations and coordinate attendance, provide guidance and support on relevant policy and procedures such as expenses and CPD points.
• Book resources (AV, catering, faculty, rooms for course and accommodation for faculty and others if specified, technical equipment and technical resources where relevant) using agreed procedures and processes.
• Prepare and organise materials for events in collaboration with Programme Managers.
• Manage routine issues in planning and on the day, working with colleagues to resolve complex risks and issues.
• Manage expense claim forms/invoices and ensure all supporting documents are included before passing on for final approval.
• Arrange for letters of thanks or certificates of attendance, following agreed processes.
• Maintain attendee information in line with data protection guidance.
• Support the delivery of virtual and pilot courses as required.