Sales Operations Senior Associate

Location: Greater London

## Sales Operations Senior Associate Apply remote type:
Flex Commuter / Hybrid locations:
United Kingdom
- Cambridge:
United Kingdom
- London:
United Kingdom
- Uxbridgetime type:
Full time posted on:
Posted Todayjob requisition :
R-244882##
** Career Category
** Sales & Marketing Operations## ##
** Job Description
**** HOW MIGHT YOU DEFY IMAGINATION?
** If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.

Join us.
** SALES OPERATIONS SENIOR ASSOCIATE
**** LIVE
* *** What you will do
** In this vital role you will lead operational pricing excellence and sales operations capabilities across CRM, data, analytics and incentive processes, enabling effective customer engagement and commercial decision-making. You will partner closely with cross-functional stakeholders to drive field force effectiveness, deliver actionable insights, optimise operational processes and ensure strong governance, compliance and data integrity across commercial systems and reporting.
* Leading CRM operations, customer master data management and territory alignment activities in partnership with sales leadership
* Acting as subject matter expert for Veeva CRM and related tools, including system enhancements, user enablement and vendor collaboration
* Driving sales force effectiveness through KPI reporting, sales cycle planning, segmentation and targeting activities
* Developing and maintaining dashboards, analytics and customer engagement insights to support business performance and decision-making
* Partnering with stakeholders to define KPIs, validate data quality and translate business needs into reporting solutions
* Leading the operational delivery and governance of sales incentive plans, including payout validation, health checks, compliance controls and process improvements
** Be part of our team
** You will be joining a team that helps Amgen’s UK and Ireland business work more effectively by enhancing the skills, processes, systems, tools and data used by cross-functional brand and field teams every day. Working in a highly collaborative, matrixed environment, the team partners closely with Sales, Marketing, Medical, Market Access, Finance, IT and global functions to support a diverse portfolio of medicines across the full product lifecycle.

With priorities including field force effectiveness, customer engagement, AI adoption, operational excellence and compliance, the team offers broad exposure, meaningful impact and a supportive culture focused on collaboration, learning and continuous growth.
** WIN
* *** What we expect of you
** We are all different, yet we all use our unique contributions to serve patients. What we seek in you as an experienced  professional, are these qualifications and skills:
* Degree educated
* Experience in sales operations, commercial excellence or analytics within the pharmaceutical, biotechnology or life sciences industry
* Experience supporting sales force effectiveness activities including cycle planning, targeting, segmentation, territory management and incentive compensation processes
* Strong commercial operations judgement, with an understanding of how sales operations decisions influence field behaviour, customer targeting, brand execution and business performance
* Strong analytical, project management and stakeholder management skills, with the ability to coordinate cross-functional priorities and timelines
* Clear and effective communicator, able to simplify complex information for non-technical audiences
* Proactive, detail-oriented and self-motivated, with strong problem-solving skills and a collaborative working style
* Strong knowledge of CRM systems, ideally Veeva CRM, with experience managing large datasets and maintaining data quality and governance
* Advanced Excel and Tableau (or similar BI tools) skills, with the ability to translate…