JC-; Service Design Consultant, Public Sector

Do you have experience of providing service design expertise, on a public sector transformation programme focused on defining future services, business vision and service blueprints?

This consulting opportunity is to support our client, a leading government organisation, in strengthening business engagement across a transformation programme through the creation of a clear vision and service blueprint. The role will help define future service outcomes and support alignment between business and delivery teams.

The project needs an experienced consultant who has:

• service design expertise within complex transformation environments
• public sector stakeholder engagement experience across business and delivery teams
• service blueprint and target operating model development capability
• excellent PowerPoint, communication and visual storytelling skills

The key services that you will be asked to provide are:

• developing service blueprints to support programme alignment
• facilitating stakeholder engagement across business and programme teams
• contributing to target operating model definition and design
• creating high-quality presentation materials and visual artefacts
• supporting the development of a future-state service vision

Successful consultants will be able to demonstrate:

• service design experience within transformation programmes
• service blueprint development experience
• stakeholder engagement and facilitation skills
• excellent PowerPoint presentation development capability existing BPSS clearance preferred.

It will also be advantageous if you have:

• previous public sector consulting experience
• experience supporting target operating model design
• relevant domain knowledge within government environments

Working Pattern: Hybrid working, remote plus London office (1 day per week) and regular travel to client locations across the UK

Contract Type: Inside IR35

Start: July 2026

Duration: 4–6 months