Business Analyst

The Business Analyst plays a pivotal role within the Digital, Data and Technology (DDaT) team, supporting the successful delivery, optimisation, and adoption of platform solutions across the RCGP. Reporting to the Head of Programmes/Programme Manager, the postholder is responsible for analysing business needs, translating them into clear technical and functional requirements, and ensuring that digital solutions align with organisational priorities and user expectations.

Working closely with product owners, platform specialists, project teams, and stakeholders across the College, the Business Analyst ensures that system changes are well understood, effectively communicated, and embedded in a way that supports operational efficiency and strategic goals. Through structured business analysis, process mapping, user engagement, and continuous improvement activity, the role contributes to maximising the value of platform technologies and advancing the organisation’s wider digital transformation.

• Lead the end‑to‑end process of gathering, analysing, validating, and documenting business requirements for platform development.
• Ensure requirements are clear, prioritised, and aligned with organisational objectives.
• Liaise with the Business Analyst and Training Manager on business needs across RCGP, translating requirements into clear functional and technical specifications for platform development.
• Work closely with DDaT teams, platform specialists, project managers, and stakeholders across RCGP.
• Act as a bridge between technical teams and business users to ensure shared understanding of needs and solutions.

• Degree level education in a relevant field (e.g., Information Systems, Business Analysis, Digital Technologies, or equivalent experience).
• Professional certification in Business Analysis (e.g., BCS Business Analysis, IIBA ECBA/CCBA/CBAP) is desirable.
• Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, or Platform App Builder) are highly desirable.

The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions.

Mandatory EEO:
The mandatory EEO statement mandatory.