Analyst, GFO, Order Processing

Job Overview

The Analyst, GFO, Order Processing is responsible for reviewing and troubleshooting sales orders related to order processing and billing. The ideal candidate will ensure orders are processed accurately within a CRM/billing system in accordance with Sales Order Process (SOP) protocol and other defined business rules. The role also involves improving processes, finding efficiencies, and streamlining processes and systems.

• Process and manage Trial, Sale and Cancellation orders into the CRM/billing system for the complete Factiva, R&C, WSJ Corp and eFinancial product suite and ensure that all business rules are followed.
• Entitle users to services they have contracted for, ensuring they have the correct entitlement in accordance with their contract.
• Assist Disputes, Credit Control, and Accounts Receivable and Finance departments with account and client queries.
• Provide backup and data related to billing for Financial Audits.

• 1+ years of experience.
• Positive outlook on change and a flexible approach to the work environment, adjusting effectively to new work structures, processes, requirements, or cultures.
• Great attention to detail to ensure every aspect of contracts and terms and conditions are covered.
• Ability to work independently, taking initiative to work through queues and using best judgment on prioritizing work and what should be flagged on sales orders and contracts.
• Strong interpersonal and organizational skills with a solution-oriented approach to problems and attention to details.
• Ability to accurately follow a large set of procedural guidelines.
• Able to develop and use collaborative relationships to facilitate the accomplishment of work goals.
• Excellent time and resource management skills to ensure that work is completed efficiently.
• Advanced knowledge of internal CRM and Billing Systems.
• Knowledge of Salesforce and SAP.

• Comprehensive Insurance Plans
• Paid Time Off
• Family Care Benefits
• Access to Dow Jones Products
• Subscription Discounts
• Employee Referral Program
• Employee Well‑being Support & Fitness Programs
• Financial Health Programs
• Cybersecurity Protection

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, or any other protected characteristic under applicable law.

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at ta Please put “Reasonable Accommodation” in the subject line and provide a brief description of the type of assistance you need.

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