Change Manager, Business

Howden is embarking on an exciting global CRM (Client Relationship Management) transformation, unifying our platforms into a single, enterprise-wide Salesforce solution.

We are seeking an experienced Change Manager who will play a pivotal role in driving business change activities across the programme working as part of the Change Workstream with other Change Managers. To support the implementation, we are looking for a proactive individual who can drive the day to change management activities forward, working through the impacts of the changes and supporting the business with adoption.

Please note this role is initially a 12 month Fixed Term Contract (FTC). You will be based out of our Central London office and follow a hybrid work pattern.

Working in conjunction with the Programme Team and wider Change Team, this role will primarily be supporting the delivery of the following change management scope:

Work to plan and implement the change strategy, developing appropriate change management interventions (such as change impact assessment) in collaboration with the Programme Team and other Change Managers. Create clear, compelling communication and training materials to support understanding and adoption of the CRM system.

Undertake stakeholder mapping and analysis, identify potential sources of resistance to change and support in the development of strategies to mitigate resistance, ensuring a smooth transition to the new technologies. Build strong relationships with stakeholders at all levels, including leadership, project teams, and end-users, to foster engagement to the new system. Provide regular updates and reports on change progress to keep stakeholders and project governance informed and engaged throughout the implementation.

Using prescribed change methodology conduct thorough analysis with the Programme Team to identify and understand the impact of the change on business stakeholders and readiness. Collaborate with key stakeholders to identify and prioritise areas of impact, ensuring an understanding of the change landscape. Identify key readiness criteria with stakeholders and drive business readiness forward to ensure successful implementation.

Support the delivery of the communication plan, ensuring timely execution at both programme and local business levels, working with our Group Communications Team and other Change Managers to ensure aligned messaging. Produce and maintain effective communication channels and materials. Build a network of people within the programme and business who understand and can communicate the changes to ensure teams are aware of progress and impacts throughout the project.

Collaborate with training specialists to support the development and delivery of training programs tailored to the needs of different user stakeholder groups. Own and drive the training schedule and adapt as required from any feedback, business needs.

Support the measurement of change initiatives through key performance indicators (KPIs) and regularly evaluate progress against established metrics. Use feedback and data to continuously improve change management and develop strategies as the business adopts the new collaboration and communication ecosystem.

Support the successful delivery of programme outcomes and the measurement of benefits outlining activities required to achieve the project benefit outcomes and ensure that benefit outcomes are clear and reflective of the phased delivery.

Previous experience in a similar change management role where you would have gained extensive experience in delivering change for complex global change programmes.

Strong change management skills, with a focus on timely delivery.

Experience working with teams and individuals impacted by organisational changes.

Excellent relationship management and interpersonal skills and an ability to work with a variety of stakeholders and senior managers within a complex, fast paced organisation.

You must have strong communication skills, with the ability to craft clear, engaging content for diverse, global audiences.

Experience with Salesforce and CRM would be beneficial.

A certification in change management is desirable.