Customer Service Executive - FTC

Position: Customer Service Executive - 12 month FTC
Your new company
An exciting opportunity has arisen for an organised and detail-focused Customer Service Executive to join a growing consumer products business. This role sits at the heart of the operation, acting as the key link between customers, sales, finance and the company's third-party fulfilment partner.

This position would suit somebody with previous experience in order management, sales support, customer operations or supply chain coordination who enjoys working in a fast-paced environment and takes pride in delivering an excellent customer experience.
The successful candidate will play a vital role in ensuring customer orders are processed accurately, deliveries are completed on time, and any logistical issues are resolved quickly and effectively. This role is a 12-month fixed-term contract. This role is 5 days per week in the office in Richmond.

Your new role
Reporting to the Operations team, you will be responsible for managing the complete sales order process from receipt through to delivery and invoicing.

Key responsibilities will include:

Processing and managing customer sales orders accurately and efficiently.
Maintaining customer delivery specifications and operational records.
Monitoring order volumes against stock allocations and customer forecasts.
Producing proforma invoices and liaising closely with the Finance team.
Managing customer communications regarding deliveries, order status and stock availability.
Tracking orders through a third-party fulfilment centre to ensure timely dispatch.
Investigating and resolving fulfilment, inventory and logistical challenges.
Coordinating product reworks with the 3PL distribution partner.
Managing backorders and ensuring orders are fulfilled as stock becomes available.
Producing regular reports on sales order activity and dispatch performance.
Supporting the wider Operations team during peak trading periods.
Maintaining a strong awareness of business sales targets and customer priorities.

What you'll need to succeed
To be successful in this role, you will possess strong organisational and communication skills, alongside previous experience working within an order management, customer operations, logistics or supply chain environment.
You will ideally have:

Previous experience in order processing, customer operations, sales support or supply chain coordination.
Experience working with fulfilment centres, distribution centres or third-party logistics (3PL) providers.
Strong understanding of order management and customer fulfilment processes.
Excellent attention to detail and accuracy.
Experience working with logistics, ERP or order management systems.
Intermediate Excel skills and confidence in producing reports.
Strong customer service and stakeholder management skills.
The ability to prioritise workload and work effectively under pressure.
A proactive approach to problem-solving and issue resolution.

Experience with in a retail, wholesale, consumer goods or distribution environment would be highly advantageous.

What you'll get in return
Up to £30K pa, and an opportunity to join a growing and highly regarded consumer products business in a varied and fast-paced role with significant exposure across operations, logistics and customer management.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)