Delivery Manager at Yunojuno

Job Title

Delivery Manager

£50k-£70k + £8k Bonus

is the UK's leading freelancer management platform, having processed over £2 billion in bookings for 12,000+ clients including Google, Netflix, and Pepsi Co.

You will own end-to-end client operations for global enterprise accounts, driving retention and platform adoption through a tech‑first approach. Reporting to the Strategy & Operations Director, you'll replace manual workflows with AI‑driven automations and smarter tooling, effectively building the operating system for the modern contingent workforce economy.

London, UK

• Own high‑stakes relationships with prestigious global brands such as Google, Netflix, and Bain, acting as their primary operational partner on the platform.
• Join a proven market leader that has scaled to process billions in bookings while maintaining a lean, high‑autonomy team environment.
• Drive a "tech‑first" transformation by building your own tools, automations, and AI workflows to solve complex operational challenges.

• Manage the full lifecycle of enterprise client operations, ensuring high satisfaction, platform adoption, and long‑term retention across 165+ countries.
• Identify operational bottlenecks and design scalable solutions using AI tools, no‑code platforms, and automation to streamline client reporting and onboarding.
• Navigate complex stakeholder environments across procurement, HR, and legal departments to implement best‑in‑class freelancer management workflows.

• Possesses 4–7 years of experience in operations, customer success, or delivery, ideally within a B2B SaaS or marketplace environment.
• Demonstrates a tech‑forward mindset with hands‑on experience using AI (ChatGPT/Claude) and automation tools (Zapier, Python, or Apps Script) to optimise workflows.
• Proves a track record of proactively improving processes and managing mid‑market or enterprise accounts within complex, ambiguous environments.