Customer Success Manager; North Europe

Requirements

• You have significant experience in customer success, account management, or a similar role within a software/SaaS company
• You have a proven track record of effectively managing a broad range of Corporate and Enterprise accounts, driving customer adoption, satisfaction, renewals, and expansion
• You have experience with AI customer engagement strategies, automation technologies and platforms
• You have a strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion
• You have curiosity in new technology adoption and enjoy working with best in class Products
• You have excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation
• You have outstanding communication and interpersonal skills, with the ability to build rapport and maintain strong relationships with customers at all levels
• You are results-oriented with a proactive and strategic approach to problem-solving in a fast-paced, dynamic environment
• Fluent in English
• You are self-motivated and adaptable, with the ability to work both independently and collaboratively within cross-functional teams

• As a Customer Success Manager (CSM), you’ll ensure our customers achieve a high level of adoption and business value from using Pigment
• You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs
• This role is both commercial and technical, our Customer Success team is measured on Net Dollar Retention
• You will be responsible for managing a portfolio of Corporate & Enterprise accounts
• Develop clear Success & Value Realisation plans, managing champions and aligning stakeholders to deliver business outcomes for the customer
• Navigate through multiple departments within an organisation to expand use cases and the business value of Pigment. Driving ARR and reducing risks across your portfolio
• Oversee customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption
• Deliver awe-inspiring presentations; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement
• Lead the development of the Pigment community through thought leadership, events, and developing best practices
• Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap