Business Analyst, Transformation

Overview

Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world-leading organisation.

Our Transformation team is responsible for the delivery of our ambitious transformation portfolio. Our inclusive and customer‑focused team places the PRS values at the heart of everything we do, fostering strong relationships and a high degree of trust with our stakeholders to ensure that we deliver change well.

Our transformation portfolio includes a wide range of initiatives involving systems, process and people change, focusing on ensuring that colleagues have the right information, tools, knowledge and support to work in new ways. This may involve identifying opportunities for improvement, developing new processes and procedures, implementing new technologies or systems, and providing training and support to ensure that all stakeholders are prepared to adapt to the changes.

The ethos of our inclusive and customer‑focused team is one that prioritises respect, collaboration, empathy, flexibility and continuous improvement in order to deliver high quality change.

The Transformation Business Analyst’s role is to identify, analyse and implement transformation initiatives and business process improvements across the organisation. The analyst will take an active role in consistently delivering value and good outcomes to PRS members, customers and colleagues.

The Business Analyst will play a crucial role on a project or programme supporting both the project or programme team and the business. They engage in a project from initiation to closure, making sure that they are focused on always delivering value‑based outcomes. The Business Analyst will apply proven communication, analytical, and problem‑solving skills to help the business make good solution decisions.

They will play a pivotal role in ensuring the project or programme’s understanding of business requirements, current capabilities and overall business benefits.

The Business Analyst will be able to understand the organisation’s enterprise‑wide capability model. They will analyse business requirements in line with the current capabilities; leverage the organisation’s resources, identify gaps and continuously improve where applicable.

The Business Analyst will play a critical role in shaping PRS products and services from conception through launch and beyond. They will conduct a deep business processes analysis and translate business requirements into actionable product features. They will conduct gap and capability analysis with a strong understanding of project benefits and how to realise those.

Requirements Management:

• Design requirements elicitation sessions with relevant stakeholders to understand business needs.
• Translate the business needs into functional and non‑functional requirements in the form of user stories, process maps, benefits models, and other BA related artefacts.
• Collaborate with product managers, architects and development teams to define product vision and roadmap.
• Collaborate with product design team; advocate for a customer/member‑centric design principles in the product development process.
• Work closely with the stakeholders and the project team to prioritise requirements in line with business value and strategic alignment.
• Gather lessons learned and maintain a continuous improvements backlog.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Support decision makers in the RFP process; highlighting the scope of work, business requirements and current capabilities.

Business Process Analysis:

• Develop and maintain process documentation and workflow diagrams in line with the wider enterprise capability model; enabling PRS to efficiently manage resources and improve operational efficiency.
• Provide recommendations for process initiatives based on data analysis, feedback and business requirements.
• Create ‘As‑Is’ and ‘To‑Be’ process flows, perform gap analysis and produce target operating…