Senior Manager, Product Strategy

Mission Statement and Summary

This is an opportunity to define how millions of customers experience retail finance. As Senior Manager, Product Strategy, you’ll own and evolve our Embedded Finance proposition, creating innovative lending experiences that deliver value for customers, retailers, and New Day. Working at the intersection of strategy, product, customer experience, and commercial partnerships, you’ll influence the direction of a fast‑growing business, build market‑leading propositions, and help shape the future of Embedded Finance.

• Set the strategic direction for Embedded Finance, defining and delivering a product strategy that drives growth, customer value, and market expansion.
• Lead and develop a team of three Senior Specialists, creating clarity, direction, and coaching to strengthen delivery, capability, and impact.
• Turn customer insight into innovation, using data, market trends, and competitive analysis to prioritise features and shape exceptional customer journeys.
• Influence across the business, partnering with Commercial, Marketing, Credit, Product, Partnerships, and Technology teams to deliver a best‑in‑class roadmap.
• Become the trusted product voice for key partners, helping them optimise customer experiences and maximise engagement throughout the customer lifecycle.
• Champion customer outcomes, ensuring products are designed and delivered in line with regulatory expectations and Consumer Duty principles.

• Embedded Finance expertise, with strong experience across instalment lending, retail/POS finance, BNPL, or related consumer credit products.
• Proven product strategy capability, with a track record of building customer‑focused propositions that deliver measurable commercial results.
• Exceptional stakeholder management skills, with the ability to influence senior leaders, external partners, and cross‑functional teams.
• Ability to translate customer insights, behavioural trends, and commercial performance into clear product direction.
• Strong product delivery knowledge and comfort working with design, technology, and digital product teams to bring ideas to life.
• People leadership experience, with a proven ability to manage, coach, and develop high‑performing product professionals.

• Experience working with retail or white‑label partners, balancing differing priorities to create successful long‑term partnerships.
• A strong understanding of digital product development, including agile delivery and customer journey optimisation.
• Experience navigating regulated environments, particularly within consumer lending, financial services, or fintech.
• Natural leadership qualities, with the ability to inspire teams, drive collaboration, and build alignment around a vision.
• An entrepreneurial mindset, bringing curiosity, resilience, and a hands‑on approach to solving problems and creating opportunities.

At New Day, we value all types of diversity. We’re an equal‑opportunity employer and believe that our differences create a vibrant, authentic working culture. We do not discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process.

Tell us if you need accommodations: we’ll put reasonable adjustments in place to support you.