Fulfilment Process Analyst

Job Title

Fulfilment Process Analyst

Cambridge or London, hybrid

Full‑time

The Fulfilment Process Analyst is responsible for supporting continuous improvement, governance, and operational excellence across the end‑to‑end fulfilment processes. The role ensures process efficiency, high‑quality execution, consistent documentation, and effective stakeholder engagement to support smooth business‑as‑usual (BAU) operations and strategic transformation initiatives.

• Process Improvement Execution
• BAU Change Requests (CRs)
• Change Management
• Process Documentation Update
• Engagement with the Training Team

• Analysis and problem solving.
• Experience with change management, process governance, or continuous improvement programs is an advantage.
• Ability to influence and collaborate across cross‑functional teams.
• Excellent communication, documentation, and stakeholder‑management skills.
• Comfortable operating in fast‑paced environments with multiple priorities.

• Experience in process improvement methodologies (Lean, Six Sigma, or similar).
• Experience working with Salesforce development teams.
• Strong understanding of fulfilment, order‑to‑invoice, or operational process management within an enterprise software business.

• Flexible benefits fund
• Emergency leave days
• Adoption leave
• 28 days annual leave (plus bank holidays)
• Pension
• Life cover
• Private medical insurance
• Parental leave
• Education assistance program

We work in a hybrid way t roles are based at an office with an expectation of being on‑site 50% of working hours to support collaboration and connection. The working arrangement for this position will be confirmed during the hiring process.

AVEVA is an Equal Opportunity Employer. We are committed to an inclusive culture, treating all employees with dignity and respect. Reasonable accommodation is provided for applicants with disabilities where appropriate.