Manager, Business

Customer Solutions Manager – Air & Sea

Location: UK (base location flexible). Occasional travel required for customer meetings, stakeholder meetings or product-related events.

As Customer Solutions Manager, you will play a key role in driving strategic continuous improvement projects and enhancing Order Management & Freight Management Services across global supply chains for assigned accounts.

• SCS Customer Engagement & Solution Adoption: Define, maintain and steer the strategic direction for the solution and customer’s continuous development, aligned with DSV’s digitalization roadmap and customer’s objectives.
• Lead, prioritize, and execute strategic and operational initiatives in close collaboration with both external and internal, global and local stakeholders.
• Establish and maintain global and local KPIs to measure and drive digital data quality and operational excellence performance.
• Stakeholder Collaboration & Communication: Serve as the primary liaison between customer, local, regional & global product teams, OPEX and DP&S departments to gather input and align on supply chain- and solution-related initiatives.
• Collaborate closely with both the Solution Design & implementation and DP&S team to share product feedback and drive usability enhancements.
• Communicate requirements, changes & initiatives effectively across all organizational levels to ensure clarity and alignment.
• Act as a subject matter expert for order and freight management solutions within the organization and towards the assigned customer portfolio, providing guidance and support to key stakeholders.
• Reporting & Statistics: Monitor solution metrics to identify trends and opportunities for increased supply chain or operational efficiency.
• Regularly review KPIs and adapt reporting to reflect supply chain exceptions, focus areas or improvement potential.
• Develop and maintain monthly reports to support strategic decision-making.
• Create and maintain clear, comprehensive documentation for KPIs and metrics, including SOPs, process flows, and reporting tools.
• Ensure that documentation is up-to-date, well‑organized, and accessible to relevant stakeholders.

• Excellent communication and facilitation skills with the ability to engage and influence diverse stakeholder groups.
• Solid understanding of logistics/freight forwarding.
• Proficiency in our digital tools (CW1, TANGO, SCM, Infor, PowerBI).
• Experience with business analysis, data analysis, and documentation tools.
• Strong analytical and problem‑solving skills with the ability to translate complex ideas into actionable plans.
• High accountability and decision‑making capability.
• Customer‑focused and results‑driven.
• Experience in working with cross‑functional teams and facilitating workshops or meetings is beneficial.

• Competitive salary package.
• Opportunity to be part of and grow within a driven and successful company of 160,000 employees across 90+ countries.
• Enhanced annual leave entitlement from start, increases with length of service.
• Salary sacrifice car scheme for ultra‑low emission cars.
• Salary sacrifice cycle scheme.
• WeCare App for physical and mental wellbeing, including access to GPs for you and your dependents.
• Life Works app for cashback and discounts on high street and online brands.
• Life insurance includes access to expert probate support.