Aftersales Excellence Coach; Southern England

Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, operating in more than 80 countries. MSX International’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

MSX International is looking for a high‑performing Aftersales Coach to support our client’s dealerships improvement in the UK. Majority of the work is South of England.

To work with Aftersales businesses within the Audi UK Network to support improvements across several key performance indicators.

• Deliver improvements in Aftersales Key Performance Indicators.
• Engage and work with Managers and Aftersales Teams to root cause areas of underperformance, agree action plans and coach improved techniques in:
  • Customer Satisfaction
  • Customer preparation and Technical Pre Plan
  • EVHC
  • Workshop Productivity
  • Team working and communication.
  • Process improvement and quality management.
  • Quality control processes and analysis
  • Facilitating sustainable solutions and continuous improvement
• Ensure service levels are delivered by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image.
• Build a close working relationship with Audi UK Area Teams.

Our ideal Aftersales Excellence Coach has a friendly personality and possesses the following:

• Automotive aftersales experience of minimum 3‑5 years.
• Good knowledge of business KPI data and the ability to analyse and identify opportunities.
• Experience of aftersales process implementation.
• Flexible approach to work – self‑sufficient and ability to adapt.
• Effective communication skills.
• Ability to prioritise workload to deliver agreed contracted days.
• Accurate and timely Administration:
  Visit Reports and SMART Actions.
• MSXI – Activity tracking, Expenses, Mileage.
• Consistent use of agreed analysis tools – to aid root cause analysis and objective feedback to client.
• Prepared to travel including overnight stays (business expenses are covered for travel); valid UK driving licence is required.

Working pattern and location: 40 hours per week, Monday – Friday; field‑based, hybrid working with quarterly National Team Meetings.

Location:

To cover South of UK. Manage own time – expect overnight away from home.

• Up to £45,000 per year pro rata.
• Company Car.
• Company Credit Card.
• Fuel Card.
• 25 days annual leave (plus Bank Holidays) pro rata.
• Pension Plan.
• Cash back health care scheme.
• Potential to progress within the company, with global opportunities updated regularly.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans consumer engagement; parts, accessories & service performance; actionable insights; diagnostics & repair enhancement; warranty and repair efficiency; technical information; learning solutions; sales performance; building trust since 1931.

To empower Movers and Makers to thrive in our ever‑changing world
• To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions
• To enhance every journey in the world of mobility.